Webroot Mobile Security for Android
Support for our Android mobile apps.
- 946 Topics
- 4,988 Replies
Can't remember security code
I installed Webroot SecureAnywhere Mobile free version on my HTC Droid Incredible 2 last January. I set up an account at [url=https://my.webrootanywhere.com/]https://my.webrootanywhere.com[/url], because the login and password are in LastPass. But I didn't write down whatever I used for a security code, and I can't remember it. I tried to use the "can't log in" link, and it used an absolutely standard security question: what is your mother's birthplace? Well, my mother wasn't born in the U.S. so there are multiple ways I could have answered that question and apparently I can't remember the one I gave it, because I keep getting this error: [b]Error(UPA004):Your reset security code request cannot be processed as the details you have entered do not match.[/b] And there doesn't seem to be any way to contact Webroot support except this forum, so here I am. I wanted to log in so I could refresh my memory of the app's phone tracking capabilities (and whether the free ve
Sceam Locked my phone
I lost my phone, sent a scream to it via my computer, and it asks me for my Webroot password because my phone doesnt have a screen lock, but when i hit unlock it takes me to my screen lock. I tried everything.I can enter in almost anything into my screen lock and it takes me back to webroots locked screen, but when i hit unlock it starts the process all over again. please HELP
Enforce termination of WSA Android
Hello, I have discovered by chance that WSA Android can be easily terminated. If you open WSA in Applications Manager and press Enforce Termination WSA terminates then. I had expected a prompt for a password like when you uninstall WSA. It seems like a security hole, doesn't seem? In this way a malware can easily terminate WSA and penetrate into Android. Nevertheless it might be rather Android limitation/behaviour than a security flaw. Therefore any comment is appreciated. Thanks & regards, pegas
account creation problem
Hi.need some help. Trying to install webroot secure anywhere onto samsung note 10.1tablet.have downloaded app but when i try to login i keep getting error message. Message reads-license check failed due to invalid keycode.responce code;1 I have entered disk code and code from my account page but both give same error code. Any ideas. Many thanks
Samsun Galaxy Note 10.1
Hello, I've installed my licensed Webrotte SecureAnywhere on my new Galaxy Note 10.1. Now the device is locked for good by WebRoot and I just can't get anywhere ... changing password on the my.webrootanywhere.com doesn't help at all ... I'm stuck with the 10.1 device. Even a device reset is not allowed ... Samsung Galaxy S III where I've got a copy of the same WebRoot running works fine ... Any help on this would be greatly appreciated ;o) Thanks Kimi
Issues viewing blocked pages
When I try to view the freeroms.com website in my web browser on my Samsung SPH-D700, SecureAnywhere Mobile prompts me with a page blocker. When I tell it to "Never Block This Site", it reloads the page and prompts me again. Anybody know why it does this, because it does it with other sites. *Link edited out by Moderator because it may be malicious.*
I thought that SecureWeb Browser (SWB) functions more less in the same way how WSA protects the supported browsers on PCs. I mean for instance having the checkmarks in Google search, blocking the bad rated webpages (tested on ...tube where while I've got a warning on PC I've got nothing on Android and the page loads) etc. It looks like that none of the said features are presented in SWB. Therefore can you shed more light or am I missing something? Thanks & regards, pegas
Help my Stupid X-husband
Please some wonderful person slide me some Intel on how to get the unlock key/code for a phone that recently had its sim taken out only to be replaced and now this customer is locked out. He does not remember his code to unlock his device and is seriously harassing me to figure it out for him. I would install WR on my device but I dont think that would help too much. Somebody PLEASE HELP I don't like him when he gets like this. Thanks a million. Melody.
can't login into android device
Hello, I have recently downloaded the secureanywhere app for my android, and when I set up the account online and tried to log in with my phone, it says "your user credentials are not associated with this secureanywhere complete keycode. Make sure you've created this user on http//my.webrootanywhere.com and try again." I have aleady done this, and it says my phone is protected, but I cant log in on my phone...what can I do?
SecureAnywhere Mobile Scan Freezes at SD Card
Running SecureAnywhere Mobile Premier on Droid 2. Last few days, when I begin a scan, it does fine until it gets to the SD card - then it just ist there and does nothing - except drain the battery! Just let it run overnight - same thing - it didn't move. Would reinstall fix or is there a better solution?
Website error from pc
Installed free mobil app - created account - can login fine from phone browser. Unable to login from pc browser, well I can login but get a " Error retrieving data" in the Moblie Security Section on the Webpage, and I am logged out. I have checked the account setting from the phone browser - amin etc... all ok. Tried clearing cookies, form data etc... Please advise
credentials are not associated with this secure anywhere complete help???
i bought a secure anywhere complete for 3 pcs and its for android phone as well so i installed it for my laptop and know i want to do it for my android phone an icant it keeps saying and error messege credentials are not associated with this secure anywhere complete
Login Failed Error
I had to do a factory reset on my phone. When I redownloaded Webroot SecureAnywhere Mobile Complete and tried to login I got this error message: "Login failed. The email or password you entered is incorrect." I am using the same email and password that I use to login to mywebroot on my PC. Any ideas on why it won't work and what I need to do? Thanks. I have checked out the post in knowledge base regarding this issue and still have no luck. I've reset my password, made sure capslock wasn't on, my device isn't rooted, etc.
Getting Kindle Fire to scream
I just downloaded Webroot on my son's Kindle Fire. We are trying to use it like a remote alarm clock, so I need to be able to get it to scream. When I log into the website and go to the page to make it scream, I get an error of "We were unable to contact your device at this time. Your device will receive the "scream" request the next time it checks in. Please note that your device must be online to check in and receive the command." It is connected to our Wifi so I don't understand why it won't work. Any ideas? Thank you
will updating to android 4.0 cause any problems for me?
I use the secure anywhere product and have my pantach burst as my mobile device. i am thinking about doing the free upgrade to android 4.0 and am wondering what i might need to do to ensure continued use of secure anywhere. i really like the product and want to make sure nothing gets messed up. any info would be greatly appreciated. thanks
Help I have a big problem! i cannot access my android!... I have deactivate webroot administrator and now i cannot access my handy... i have all password but i dont'undestand... i have also change mein passwords in the my account website but nothing...when open my handy he want one passwordit is egal ass of web and it funtion but after the phone always have one space for one passwordwhat????!! i have also deleted my protection device in website but i cannot access my handy...please help me... Thanks! my email recorded with webroot is: Email removed by Moderator for security purposes
!!! HELP !!! Charged TWICE for Webroot Premier
After running a scan of my on Sept. 11th of this year, I saw that the App had a message asking me to upgrade to the premier version.I was really confused because I had already purchased it maybe 5-6 months ago for something like $19.95. I immediatly opened up the " Play Store " app on my phone and navigated to the " My App's " page, found the Webroot Premier icon, clicked it, and was taken to the Play Store page where your App is located. As soon as the app page came up, I was asked to confirm my purchase. I exited back out to my apparently and found that I was being charged THE $19.95 AGAIN for the app! I went straight to the email link and sent this exact message ( on Sept. 11th ). I only recently recieved a reply telling me to ask for help here. So, here it goes......HELP!!!
Webroot SecureAnywhere Mobile hangs when attempting to scan the "SD Card"
I have installed Webroot SecureAnywhere Mobile (Version 188.8.131.5271) on my HTC One X (not-rooted) and during a device scan, it hangs on "Scanning SD Card" and never completes. The HTC One X does not have an SD Card, only internal memory. How do I correct this so that the scan completes and Webroot SecureAnywhere Mobile functions?
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