Webroot Mobile Security for Android
Support for our Android mobile apps.
- 939 Topics
- 4,963 Replies
Hi.need some help. Trying to install webroot secure anywhere onto samsung note 10.1tablet.have downloaded app but when i try to login i keep getting error message. Message reads-license check failed due to invalid keycode.responce code;1 I have entered disk code and code from my account page but both give same error code. Any ideas. Many thanks
Hello, I've installed my licensed Webrotte SecureAnywhere on my new Galaxy Note 10.1. Now the device is locked for good by WebRoot and I just can't get anywhere ... changing password on the my.webrootanywhere.com doesn't help at all ... I'm stuck with the 10.1 device. Even a device reset is not allowed ... Samsung Galaxy S III where I've got a copy of the same WebRoot running works fine ... Any help on this would be greatly appreciated ;o) Thanks Kimi
When I try to view the freeroms.com website in my web browser on my Samsung SPH-D700, SecureAnywhere Mobile prompts me with a page blocker. When I tell it to "Never Block This Site", it reloads the page and prompts me again. Anybody know why it does this, because it does it with other sites. *Link edited out by Moderator because it may be malicious.*
I thought that SecureWeb Browser (SWB) functions more less in the same way how WSA protects the supported browsers on PCs. I mean for instance having the checkmarks in Google search, blocking the bad rated webpages (tested on ...tube where while I've got a warning on PC I've got nothing on Android and the page loads) etc. It looks like that none of the said features are presented in SWB. Therefore can you shed more light or am I missing something? Thanks & regards, pegas
Please some wonderful person slide me some Intel on how to get the unlock key/code for a phone that recently had its sim taken out only to be replaced and now this customer is locked out. He does not remember his code to unlock his device and is seriously harassing me to figure it out for him. I would install WR on my device but I dont think that would help too much. Somebody PLEASE HELP I don't like him when he gets like this. Thanks a million. Melody.
Hello, I have recently downloaded the secureanywhere app for my android, and when I set up the account online and tried to log in with my phone, it says "your user credentials are not associated with this secureanywhere complete keycode. Make sure you've created this user on http//my.webrootanywhere.com and try again." I have aleady done this, and it says my phone is protected, but I cant log in on my phone...what can I do?
Running SecureAnywhere Mobile Premier on Droid 2. Last few days, when I begin a scan, it does fine until it gets to the SD card - then it just ist there and does nothing - except drain the battery! Just let it run overnight - same thing - it didn't move. Would reinstall fix or is there a better solution?
Installed free mobil app - created account - can login fine from phone browser. Unable to login from pc browser, well I can login but get a " Error retrieving data" in the Moblie Security Section on the Webpage, and I am logged out. I have checked the account setting from the phone browser - amin etc... all ok. Tried clearing cookies, form data etc... Please advise
i bought a secure anywhere complete for 3 pcs and its for android phone as well so i installed it for my laptop and know i want to do it for my android phone an icant it keeps saying and error messege credentials are not associated with this secure anywhere complete
I had to do a factory reset on my phone. When I redownloaded Webroot SecureAnywhere Mobile Complete and tried to login I got this error message: "Login failed. The email or password you entered is incorrect." I am using the same email and password that I use to login to mywebroot on my PC. Any ideas on why it won't work and what I need to do? Thanks. I have checked out the post in knowledge base regarding this issue and still have no luck. I've reset my password, made sure capslock wasn't on, my device isn't rooted, etc.
I just downloaded Webroot on my son's Kindle Fire. We are trying to use it like a remote alarm clock, so I need to be able to get it to scream. When I log into the website and go to the page to make it scream, I get an error of "We were unable to contact your device at this time. Your device will receive the "scream" request the next time it checks in. Please note that your device must be online to check in and receive the command." It is connected to our Wifi so I don't understand why it won't work. Any ideas? Thank you
I use the secure anywhere product and have my pantach burst as my mobile device. i am thinking about doing the free upgrade to android 4.0 and am wondering what i might need to do to ensure continued use of secure anywhere. i really like the product and want to make sure nothing gets messed up. any info would be greatly appreciated. thanks
Help I have a big problem! i cannot access my android!... I have deactivate webroot administrator and now i cannot access my handy... i have all password but i dont'undestand... i have also change mein passwords in the my account website but nothing...when open my handy he want one passwordit is egal ass of web and it funtion but after the phone always have one space for one passwordwhat????!! i have also deleted my protection device in website but i cannot access my handy...please help me... Thanks! my email recorded with webroot is: Email removed by Moderator for security purposes
After running a scan of my on Sept. 11th of this year, I saw that the App had a message asking me to upgrade to the premier version.I was really confused because I had already purchased it maybe 5-6 months ago for something like $19.95. I immediatly opened up the " Play Store " app on my phone and navigated to the " My App's " page, found the Webroot Premier icon, clicked it, and was taken to the Play Store page where your App is located. As soon as the app page came up, I was asked to confirm my purchase. I exited back out to my apparently and found that I was being charged THE $19.95 AGAIN for the app! I went straight to the email link and sent this exact message ( on Sept. 11th ). I only recently recieved a reply telling me to ask for help here. So, here it goes......HELP!!!
I have installed Webroot SecureAnywhere Mobile (Version 188.8.131.5271) on my HTC One X (not-rooted) and during a device scan, it hangs on "Scanning SD Card" and never completes. The HTC One X does not have an SD Card, only internal memory. How do I correct this so that the scan completes and Webroot SecureAnywhere Mobile functions?
A few months ago I purchased Secure Anywhere Essentials as I did not have a smart phone. Well, now I do and I can't upgrade to the mobile app via the website. When I click on Mobile app upgrade, I go to the cofigurator site which says I already have Secure Anywhere Complete and only gives me the option to increase backup webspace. I tried installing the Mobile Secure Anywhere complete app on my Droid phone and it installs, but when I get to the login keycode, It says I don't have the right keycode. I took it straight out of the software. What can I do to upgrade so I can protect my new smartphone?
Ok, I had a few issues getting secure anywhere complete keycode sorted - this is now done. I managed to install SecureAnywhere Complete android app onto my Galaxy Ace 2, I check MyWebroot, and the device was listed but showing as having 8 issues that need resolving. I look on the device, and it says there are no issues, however the webroot icon is not showing up in the notification area at the top of the screen. So I think I will try uninstalling and re-installing the app, it asks for a password - I enter the password I used to install the app and to log into myWebroot, and it is not accepted. I check the "Subscription Active" link on the app, and the correct keycode is listed, but no email address. When I log back into MyWebroot, the Ace 2 is no longer listed. So, the phone has webroot installed but seemingly not working properly, but I cannot remove the app to reinstall it because it appears the lack of email address in the subscription details of the app mean th
Webroot SecureAnywhere Mobile found 1 threat today: Mobile tracker com.andriod.settings.mt It is however unable to remove it. Is there anyway to tell if this is a real threat or a false positive. If it is a threat how would I remove it without wiping the phone. Running Samsung Galaxy S2 Andriod 4.0.3. Thanks
Does Webroot work on a Nook?Knowledge Base
[h2]Question[/h2]Does Webroot work on a Nook? [h2]Answer[/h2]Yes, Webroot is now compatible on the Barnes & Noble NOOK® HD and HD+. The installation steps are the same as they are for other Android devices. For installation instructions please [url=http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=903]click here.[/url]
I know you probably been there and done that with my issue. I purchased the Webroot Security for my Samsung Galaxy 4-5 months ago, recently purchased new HTC Android phone. I have the Webroot on my new android, would like it deactivated on my Samsung so I can give the phone to my sister. Can you help me with this? Thanks Much!
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