Webroot Mobile Security for Android
Support for our Android mobile apps.
- 933 Topics
- 4,944 Replies
I apologise as I do not know how/who to resolve this issue. I have 3 Devices listed, My Phone, My Tablet, My Fire. the My Tablet has been Factory Reset, and sold. I have Removed Device, several times, over a 4 Month period, and the Device continues to re-establish in Mobile Security. What do I need to do? Who / How to contact? Thanks.
When I attempt to enable the Phone administrator for Weekly on Android 6.01, the settings crash every single time. The issue does *not* occur for other Apps with Phone Administrator permission - they can all be enabled successfully. The phone is a new Verizon Samsung Note 7.I have tried repeatedly to enable Phone Administrator over the last week with no success, including after recent updates to App and OS. The impact will be obvious.
I am unable to transfer my purchased iTunes files to my new LG V20 Android smart phone. Does anyone have a suggestion for getting this done? I am a customer of many years with the Geek Squad and they want $99 to do it by linking into my computer. That seems unreasonable so I'm asking the community for help.
i've tried to unistall webroot from my android device and it prompts me for a password which is not the password that I can change in the account setiing area of my webroot account nor the security code. Meanwhile i cannot use my phone cause everything i do prompts me for that passwd. any idea? thx
Huawei Mate 2 running Lollipop Android. My Webroot Internet Security Complete stops when restarting or clearing active apps. Was fine for a month after install but this week stopped providing the resident indicator green shield on the notification bar even though the prompt for showing residence is checked in Webroot general settings. i have to manually start the app each time active programs are cleared from memory or on restart to have protection....
Hi. When I powered up our tablet today it signaled me that our subscription had expired. My wife reminded me (after I paid the ~16 dollars....) that she had done the same thing back in November. I verified the Google play store receipts and she was correct. The 16 bucks is for a years subscription. How do I get my money refunded and how do I prevent this from happening again. We don't use the tablet very often so it seems if it is off for a while when powered up it defaults to an expired state.......
Installed SecureAnywhere on my new ASUS Chromebook a couple of months ago and it seems to work. After reading that it is not compatible with Chromebooks am I kidding myself or worse yet creating vulnerabilities? The only potential issue is that i have noticed movies get choppy sometimes but i have no idea if that is being caused by Webroot. I am thinking I want to delete SecureAnywhere if indeed it is useless on my Chromebook just in case that is causing the slow down, on the other hand as a long time Webroot user with numerous PC and laptops I like the security it brings.
I renewed the license but still I am getting warning that your license is expired. Pls find the below message for payment confirmation. (Edited> out email for security reasons>) Google Play Thank you. You've made a purchase from Webroot Inc on Google Play. Order number: (Edited out order number for security reasons) Order date: 28-Nov-2016 23:21:19 GST
My wife's single android subscription expired. I have a 5 user keyword subscription that has 2 users left. How do I get her android on my 5 user subscription?? Her phone only goes to a single renewal page and there is no place to put in a keyword. I have even tried uninstalling and reinstalling and I still get the default Google Play renewal page. How do you get out of the loop??
I have Webroot secure premier on my Galaxy S7 Edge phone running android 6.1.1. I am using 1/3 party lock screen but this S7 Edge still shows the native lock screen, which I have set to just open with the swipe. There is no way to disable the native screen completely unless I route the device and I don't want to do that. I swipe on the native screen then unlocked the third-party lock screen with actual security settings. Is there anyway to get webroot to change the notification that there is a problem (! inside a shield) my notification bar back to the green everything is okay notification? KJ
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