Webroot Mobile Security for Android
Support for our Android mobile apps.
- 941 Topics
- 5,008 Replies
Hello, I attempted to open a ticket but it keeps asking me for a password. I enter my webroot login password and it doesn't accept it. I changed my gmail address because the one I was using is getting too much spam. I don't understand why Webroot doesn't allow the change of an email address on your account. Being that I cannot open a ticket, I am posting here and wishing for the best. Thank You, Adam
Hello, I recently installed Webroot for my unrooted S7 and encountered a problem just after I finished setting it up. Apps cannot actively run for more than a few minutes in the background. I tested all of my apps that can actively run in the background on three installations, with the same results. I did not find anything in the settings that may be causing the conflict, but I may have missed something. Thank you for your assistance, babb360
Hi I have Webroot secure anywhere mobile perimer version 22.214.171.12457 installed on my tablet running andriod ver. 4.0.4. The problem i am having is that 3 shields refuse to turn on. How can I get the install, file, and execution shields to turn on when pushing the enable tabs do nothing.
I have vista on my laptop which I have had Webroot on for the past year. I am looking at renewing and would like to find out how and if i can add a android tablet and android phone to the plan
When I turn on my Blackberry Q10 phone from shutdown the red Webroot lock screen appears and I need to enter my Webroot password to gain access to the phone. Webroot appears to think that I have replaced my SIM card, but this is not the case. How can I stop this happening ?
Guys! I dont know why is this important point missing from your application regarding security of Mobile Android devices. I have signed up for Trial version from your website and tried testing it on our devices to see if security policy is really in favour of my company. [u][b]Issue Details:[/b][/u] Android version 5 and above. Android -> Settings -> Users -> Add User Or Profile. Once we change the user account from Owner to a guest account / or simply add another user, then, your application stops controling the device. Anybody who knows how to change this setting can deactivate your application easliy in few seconds. Do you have any alternative settings to do here which i might have missed?!?!?! Please give me an update if you're going to add this point in your next update and when? i am in hurry to decide which security application should i finalize for my company. Your prompt reply will be appreciated. thanks! Mike.
[i]Here's instructions with screenshots on how to force an update on an Android cell device. This would be for Webroot SecureAnywhere Mobile Cell Phone. With other information on Schedule/Scan Frequency, Definitions Update Frequency, Force Definitions Update Now.[/i] [i]WSA mobile devices from Google Play store. Located[/i] [url=https://play.google.com/store/apps/details?id=com.webroot.security&hl=en]Here for Free version of WSA[/url] and [url=https://play.google.com/store/apps/details?id=com.webroot.security.complete&hl=en]Webroot SecureAnywhere Complete[/url] and [url=https://play.google.com/store/apps/details?id=com.webroot.security.full&hl=en]Webroot Security Premier[/url] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13118i139CB440E789CB8B.png[/img][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13120iA2DA8EB3291F90F3.png[/img] [b]!- Open Webroot SecureAnywhere Mobile/ /Click
Hello, I downloaded Webroot for my Android tablet and whenever I try to update the definations it fails. Here are the specs on my tablet: Name: Coby-Kyros Mod#: MID1125 Android Ver: 2.3.3 Kernel: 126.96.36.199 Build#: MID1125 20110906 Any suggestions are welcome, I use Webroot on my PC's and would like to step up to the full version for all of my tablets.