Webroot Mobile Security for Android
Support for our Android mobile apps.
- 940 Topics
- 4,964 Replies
When I turn on my Blackberry Q10 phone from shutdown the red Webroot lock screen appears and I need to enter my Webroot password to gain access to the phone. Webroot appears to think that I have replaced my SIM card, but this is not the case. How can I stop this happening ?
I am unable to transfer my purchased iTunes files to my new LG V20 Android smart phone. Does anyone have a suggestion for getting this done? I am a customer of many years with the Geek Squad and they want $99 to do it by linking into my computer. That seems unreasonable so I'm asking the community for help.
Guys! I dont know why is this important point missing from your application regarding security of Mobile Android devices. I have signed up for Trial version from your website and tried testing it on our devices to see if security policy is really in favour of my company. [u][b]Issue Details:[/b][/u] Android version 5 and above. Android -> Settings -> Users -> Add User Or Profile. Once we change the user account from Owner to a guest account / or simply add another user, then, your application stops controling the device. Anybody who knows how to change this setting can deactivate your application easliy in few seconds. Do you have any alternative settings to do here which i might have missed?!?!?! Please give me an update if you're going to add this point in your next update and when? i am in hurry to decide which security application should i finalize for my company. Your prompt reply will be appreciated. thanks! Mike.
Smartphone Nokia 3.1 TA-1049 DS 2/16 Android 9 ("Android ONE" version). Tablet Asus Zenpad 8.0 P00A(Z380M) Android 7. After recent WSA Mobile Complete update neither device will SCAN for viruses when VPN is connected, error code 1011. Never had this problem before recent WSA Mobile update 22.214.171.124995. VPN service is "Private Internet Access" with current subscription purchased before introduction of Webroot's VPN product. The recent update also caused both devices to experience the high battery drain issue described elsewhere here in another topic thread and in the Google Play Store customer reviews.
Have had an Android phone since May and want to know what I'm supposed to do about this hack problem?? Have loaded Web Root into my phone about a week ago and it's up and running!! Do I need to update my Web Root or do I need updates for my phone?? I'm NOT tech savey!! LOL :)
For my adnroid devices, Webroot will present the logon screen for hotmai and the prefill works. The userid and password are also correct because I can log on from my PC. However, immediately after the prefill it enters the data but then presents the logon screen again without a successful logon. What is the issue?
Trying to install Secure Anywhere Mobile on my wife's new Galaxy S7. Webroot's telling me my e-mail isn't valid--even though I can log into my account via my PC with the same e-mail. Anyone else ever have this problem. Webroot Customer Support is closed until Monday morning.
Ok, I had a few issues getting secure anywhere complete keycode sorted - this is now done. I managed to install SecureAnywhere Complete android app onto my Galaxy Ace 2, I check MyWebroot, and the device was listed but showing as having 8 issues that need resolving. I look on the device, and it says there are no issues, however the webroot icon is not showing up in the notification area at the top of the screen. So I think I will try uninstalling and re-installing the app, it asks for a password - I enter the password I used to install the app and to log into myWebroot, and it is not accepted. I check the "Subscription Active" link on the app, and the correct keycode is listed, but no email address. When I log back into MyWebroot, the Ace 2 is no longer listed. So, the phone has webroot installed but seemingly not working properly, but I cannot remove the app to reinstall it because it appears the lack of email address in the subscription details of the app mean th
Hello, as I (finally) installed and registered my mobile phone with Webroot Complete, my phone number appears scrambled on my account. My phone is from Rio de Janeiro, Brazil (as I am), so its format should be: 55 - Brazilian code 21 - Rio de Janeiro area code and a 9 digit phone number (yes, it's that big a number). But when I register it, and doesn't matter how much I try to edit it, it always shows the number scrambled. Something like 552 (1xx) xxx-xxxx. maybe it works for someone from Granada, but it appears to me that Webroot's page and phone registration is not prepared for foreign countries! I suggest that it recognizes the countries, and maybe ask the country before the number is entered, so the format is determined. Thanks a lot.
I bought the disc at best buy and set up my account via my pc. I installed the app on my phone and tablet. i attempted to login with the same email address, password, and keycode that i set up the account with. I keep getting error messages stating that the email address or password are incorrect. Can anyone help?
Cant seem to install the android version of the software onto a Samsun tablet. I have a LICENSED copy of the product and have tried installing it from the web as well as Google Play and dneither accept the license code frmo the package. The license number is the same one listed on the admin home page. Anyone have any ideas or suggestions. Seems like the Geeksquad is making it difficult to get it done..
i have both lookout antivirus paid edition and webroot secure anywhere for pc's and phone's and i was wondering can webroot do the same thing as lookout? i noticed they have similar features, but lookout will take a picture after 3 wrong attempts to unlock your phone, does webroot do the same thing? that feature is very important to me.
I'm running on Toshiba Thrive updated with Android 4.0x Scans, both scheduled and manual, run normally and report "finished", but the program fails to updated the status. Even immediately after a "finished" scan, I still get the warning that the last scan was more than a week ago. I'm also getting periodic ""Webroot Stopped" messages, probably due to a program timeout when trying to update the status.
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