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Webroot Mobile Security for Android

Webroot Mobile Security for Android

Support for our Android mobile apps.

941 Topics
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941 Topics

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katkitNew Member

asked in Webroot Mobile Security for Android

raw error: malformed licence check

i have installed webroot mobile security and antivirus on my android device but i cannot get started. it asks me to create a webroot account but when i try to sign in it displays an error message"your device currently doesn't have internet connection. raw error: malformed licence check responce received". this doesn't mean anything at all because i have internet connection perfectly well. in order to sign in i had to visit webroot's url. but still when i tried to log in, the same problem occured. please let me know why is it happening?   **edit for useful subject -admin

11 years ago

bunkFresh Face

asked in Webroot Mobile Security for Android

Back up phone contacts

How do I back up my phone contacts using my secure anywhere complete on my android? I am not sure which folder it is when I can backup files on my phone.

11 years ago

eliotcasFresh Face

asked in Webroot Mobile Security for Android

Problem in setting up account

I do not seem to have a SecureAnywhereCompleteKeycode to complete by account registration. Alan

11 years ago

sjshorseFresh Face

asked in Webroot Mobile Security for Android

won't let me deactivate admin

Keep getting the pop up and have to force close. Not at all happy I just paid extra for something that isn't working and is causing me problems.

11 years ago

ADD33New Voice

asked in Webroot Mobile Security for Android

webroot keeps crashing and wont respond

hi iv'e encounterd another problem since getting that threat   andriod mobiletraker   tryed opening webroot a few moments   ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.???????????????????????????????????????????????   Samsung galaxy S 2  4.0.3   *edit for useful subject line *corrected "weebroot" to "webroot" -admin

11 years ago

ADD33New Voice

asked in Webroot Mobile Security for Android

webroot web site says my phones has a threat.

Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .

11 years ago

JohnDethNew Member

asked in Webroot Mobile Security for Android

Mobgifts

Hi, my name is John Deth. I'm a first time poster here. Anyway, I've been using Webroot SecureAnywhere Mobile for the past seven months and am extremely satisfied with it (it runs faster, more efficiently and gives me fewer headaches than Netqin), but lately I've noticed a popup appearing on my mobile browser called "Mo.gifts.org" that tries to shut off the site I'm on and take me directly to their site. There's no way to even go to a new window, the only ways to escape are to either click OK on the popup or push the Home button, then go to Settings, then force close and clear the Browser. I should point out that I don't even go to any suspicious sites, these popups came up when I was on perfectly safe sites, namely ESPN.com. What I'm wondering is this: Is Webroot aware of this problem and are they planning to take action to stop this potential threat?   **edit for useful subject line -admin

11 years ago

chrstnNew Member

asked in Webroot Mobile Security for Android

error message 403

I tried several times to download root anywhere from Androids market & I keep getting a error message

11 years ago

SpidyNew Voice

asked in Webroot Mobile Security for Android

unable to log in to webroot complete android app on Droid X

Using a Droid X on Android 2.3.3, running no other AVs I'm getting the error that "Login failed. the email or password is incorrect" I have the right email address in (not the default[b]@gmail[/b]) and i've typed the password with the swype keyboard, the default keyboard, and copy/paste from a notepad app. I have submitted a ticket for this, but I thought I'd check with the forums to see if there was a quicker way to get this up and running. Thanks

11 years ago

wombatkillerNew Member

asked in Webroot Mobile Security for Android

transfer product

My old Android phone took a dump on me. I have a new phone. How do I switch premium to the new phone?

11 years ago

laurakFresh Face

asked in Webroot Mobile Security for Android

Phone locked after SIM card change, can't unlock

Hello, I changed the SIM card in my phone, and now it's locked and I can't unlock it even when I changed my password and typed in a new one. I'm on vacation overseas and really need for my phone to work. Is there any way someone could help me if I provide my account info? Thanks! Laura

11 years ago

n1kk1Fresh Face

asked in Webroot Mobile Security for Android

Webroot no longer blocking text and MMS messages from numbers on block list since last update

I have an unrooted Motorola Droid phone with Android 2.2.3 on it. I have had Webroot Security & Antivirus installed on it for approx 6 months. I was using the call & SMS blocking feature and had multiple numbers entered to be blocked. The app had been blocking text and MMS messages from these numbers until the last update. After the last update the app no longer blocked text and MMS messages from the selected numbers. I am not sure if it was blocking phone calls or not since then since I have not received any phone calls from the numbers. I have tried reentering the numbers and reinstalling the app without any success. Any thoughts or suggestions on how to get this feature working again as this was one of the main reason I installed this product to start with?

11 years ago

charliehorse28Fresh Face

asked in Webroot Mobile Security for Android

Response Code 7

So I upgraded to the "complete" version so that i could have the mobile option to install it on my droid, little problem though, now i am incomplete! i downloaded the three apps, tried to launch them all, one by one and it asks me for e-mail, password and key code, i did input all of those just to encounter the following message: " Error  Account creation failed. the license check server returned an invalid response.   Raw Error: License check failed due to too many activations. Response code 7"   Has anyone had the same problem? and if so please tell me how you fixed. thanks much!!   PS by the way i didn't activate anything "too many times" at all.   Thanks again!!   ---------- (edit for subject line - jim)

11 years ago

mungosFresh Face

asked in Webroot Mobile Security for Android

promotional card

[i]I was given a 1-year license on a promotional card, but is having difficulty scanning the barcode with my Samsung Galaxy Mini Android. How can I install this 1 year license on the unit?[/i]

11 years ago

RoiFresh Face

asked in Webroot Mobile Security for Android

How to activate webroot premier 1 year subscription?

Okay, i just bought my ASUS Transformer Prime and i bought the Webroot 1 year security system , the problem is, i followed the instruction but it didnt lead me anywhere, so i tried and tried, but no luck....so how do i activate my webroot security using my keycode that i bought? Thanks, Roi

11 years ago

dalykurnNew Voice

asked in Webroot Mobile Security for Android

Zip files

Question why is it that your mobile antivirus does not scan inside zip files like most other mobile antivirus?

11 years ago

lvannNew Voice

asked in Webroot Mobile Security for Android

can not register product bought from best buy store

i bought a mobile security from Best Buy tonight & i cannot get it registered now ... i followed the directions inside & now i am registered for the free version but i paid for the full version ... how do i now register my full version ?

11 years ago

sireborsFresh Face

asked in Webroot Mobile Security for Android

Can't register webroot secureanywhere mobile complete

I get ERROR ACCOUNT CREATION FAILED. THE LICENSE CHECK SERVER RETURNED AN INVALID RESPONSE. RAW ERROR LICENSE CHECK FAILED DUE TO TOO MANY ACTIVATIONS. RESPONSE CODE 7

11 years ago

amadeuskFresh Face

asked in Webroot Mobile Security for Android

Can't log in. Samsung Android phone. Mail/password error. Tried tips in forum.

I'm very happy with my webroot secureanywhere complete in my PC, which detected and removed threats that no other antivirus could. However, I can't log in in my Samsung Android smartphone. There's always a Mail/password error massage, though they are right. I've uninstalled and reinstalled the app (WR complete version) with no results. Would you please help me? Thanks.

11 years ago

JJRFresh Face

asked in Webroot Mobile Security for Android

Lock screen doesn't cover menu bar

Hi, just introducing myself because I need to post something of concern :)   probably the wrong thread, but .... I'm a newbie here.   What I wanted to say is: My phone got stolen in Barcelona last week, so I remotely locked it, assuming it is safe now. However::::::::::::   I got a new phone, installed Webroot on it, and locked it to test the feature.   I'm scared now: the phone did mention it was locked, but....... I was still able to access the phone completely because the lock screen did not cover the menu-bar.   Opened task manager...killed the lock-screen, and it was not locked at all anmore.... 3 second's worth of work.   Should I worry now, or does something need to be fixed?   Jeroen.   Galaxy tab 7.7 running spb shell 3d on Android 3.2 **edited to place in proper forum and to provide useful subject**

11 years ago

JimMRetired Webrooter

published in Webroot Mobile Security for Android

How to Cause the Device to ScreamKnowledge Base

[h2]Question[/h2]I read that when you need to use the Scream feature to find your phone in the house you need to send your phone an SMS.  How do you send your phone an SMS if it's lost and you cant make an SMS? [h2]Answer[/h2]There are a couple of ways to cause the phone to scream.   The first method is to log in to your [url=https://my.webrootanywhere.com/default.asp]online account[/url], select "Mobile Security," click on your phone, and select the "[url=https://mobile.webroot.com/brands/webroot/en/help/lost_device_protection.htm]Lost Device Protection[/url]" tab.  You will then see a button you can select to send the SCREAM command as well as the other options available to you.   Another way to do this is via your cellular provider's website or another smartphone.  Most cellular providers allow you to send SMS messages from your account page.  To do it via SMS, text your number with "scream password" (replacing password with your Webroot password).

8930

11 years ago

Obelix25860New Member

asked in Webroot Mobile Security for Android

Not working

Is SecureAnywhere compatible with Android 4.0 ICS? I just upgraded to an HTC One X, and installed SecureAnywhere. The antivirus ran fine, and from mobile.webroot.com I can see the phone registered and providing information (like last scan, last definitions update, etc.) but the lost device protection doesn't work. I turned it on in the app, and it shows as on in the website, yet under "Available Device Actions" in the "Lost Device Protection" tab of mobile.webroot.com, nothing shows up. Also, as I send SMS messages to the phone (lock pwd, locate pwd, etc.) they just go through as a regular text message ...

11 years ago

dvdFresh Face

asked in Webroot Mobile Security for Android

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