Webroot Mobile Security for Android
Support for our Android mobile apps.
- 943 Topics
- 4,978 Replies
I bought Webroot Secure Complete 6 months ago and loaded it onto my computer, no problems. Now today, 06/16, bought my first ever android phone (Galaxy Ace) and thought that it was sensible to protect that as well. I've followed the Mobile Help instructions for downloading the app from the Google store onto my phone and the three icons have appeared in my app list. However, when I attempt to log in to my Webroot account via my mobile phone, using my username, password and keycode, it states that either the username or password is incorrect. (The email address on my mobile phone is not autofilled with an incorrect address.) This is despite me being able to login to my account on my computer using the same username and password. Also, my mobile phone has not appeared in the list of protected devices on my account. Any ideas why please?
i have installed webroot mobile security and antivirus on my android device but i cannot get started. it asks me to create a webroot account but when i try to sign in it displays an error message"your device currently doesn't have internet connection. raw error: malformed licence check responce received". this doesn't mean anything at all because i have internet connection perfectly well. in order to sign in i had to visit webroot's url. but still when i tried to log in, the same problem occured. please let me know why is it happening? **edit for useful subject -admin
hi iv'e encounterd another problem since getting that threat andriod mobiletraker tryed opening webroot a few moments ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.??????????????????????????????????????????????? Samsung galaxy S 2 4.0.3 *edit for useful subject line *corrected "weebroot" to "webroot" -admin
Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .
Hi, my name is John Deth. I'm a first time poster here. Anyway, I've been using Webroot SecureAnywhere Mobile for the past seven months and am extremely satisfied with it (it runs faster, more efficiently and gives me fewer headaches than Netqin), but lately I've noticed a popup appearing on my mobile browser called "Mo.gifts.org" that tries to shut off the site I'm on and take me directly to their site. There's no way to even go to a new window, the only ways to escape are to either click OK on the popup or push the Home button, then go to Settings, then force close and clear the Browser. I should point out that I don't even go to any suspicious sites, these popups came up when I was on perfectly safe sites, namely ESPN.com. What I'm wondering is this: Is Webroot aware of this problem and are they planning to take action to stop this potential threat? **edit for useful subject line -admin
Using a Droid X on Android 2.3.3, running no other AVs I'm getting the error that "Login failed. the email or password is incorrect" I have the right email address in (not the default[b]@gmail[/b]) and i've typed the password with the swype keyboard, the default keyboard, and copy/paste from a notepad app. I have submitted a ticket for this, but I thought I'd check with the forums to see if there was a quicker way to get this up and running. Thanks
Hello, I changed the SIM card in my phone, and now it's locked and I can't unlock it even when I changed my password and typed in a new one. I'm on vacation overseas and really need for my phone to work. Is there any way someone could help me if I provide my account info? Thanks! Laura
I have an unrooted Motorola Droid phone with Android 2.2.3 on it. I have had Webroot Security & Antivirus installed on it for approx 6 months. I was using the call & SMS blocking feature and had multiple numbers entered to be blocked. The app had been blocking text and MMS messages from these numbers until the last update. After the last update the app no longer blocked text and MMS messages from the selected numbers. I am not sure if it was blocking phone calls or not since then since I have not received any phone calls from the numbers. I have tried reentering the numbers and reinstalling the app without any success. Any thoughts or suggestions on how to get this feature working again as this was one of the main reason I installed this product to start with?
So I upgraded to the "complete" version so that i could have the mobile option to install it on my droid, little problem though, now i am incomplete! i downloaded the three apps, tried to launch them all, one by one and it asks me for e-mail, password and key code, i did input all of those just to encounter the following message: " Error Account creation failed. the license check server returned an invalid response. Raw Error: License check failed due to too many activations. Response code 7" Has anyone had the same problem? and if so please tell me how you fixed. thanks much!! PS by the way i didn't activate anything "too many times" at all. Thanks again!! ---------- (edit for subject line - jim)
Okay, i just bought my ASUS Transformer Prime and i bought the Webroot 1 year security system , the problem is, i followed the instruction but it didnt lead me anywhere, so i tried and tried, but no luck....so how do i activate my webroot security using my keycode that i bought? Thanks, Roi
I'm very happy with my webroot secureanywhere complete in my PC, which detected and removed threats that no other antivirus could. However, I can't log in in my Samsung Android smartphone. There's always a Mail/password error massage, though they are right. I've uninstalled and reinstalled the app (WR complete version) with no results. Would you please help me? Thanks.
Hi, just introducing myself because I need to post something of concern :) probably the wrong thread, but .... I'm a newbie here. What I wanted to say is: My phone got stolen in Barcelona last week, so I remotely locked it, assuming it is safe now. However:::::::::::: I got a new phone, installed Webroot on it, and locked it to test the feature. I'm scared now: the phone did mention it was locked, but....... I was still able to access the phone completely because the lock screen did not cover the menu-bar. Opened task manager...killed the lock-screen, and it was not locked at all anmore.... 3 second's worth of work. Should I worry now, or does something need to be fixed? Jeroen. Galaxy tab 7.7 running spb shell 3d on Android 3.2 **edited to place in proper forum and to provide useful subject**
How to Cause the Device to ScreamKnowledge Base
[h2]Question[/h2]I read that when you need to use the Scream feature to find your phone in the house you need to send your phone an SMS. How do you send your phone an SMS if it's lost and you cant make an SMS? [h2]Answer[/h2]There are a couple of ways to cause the phone to scream. The first method is to log in to your [url=https://my.webrootanywhere.com/default.asp]online account[/url], select "Mobile Security," click on your phone, and select the "[url=https://mobile.webroot.com/brands/webroot/en/help/lost_device_protection.htm]Lost Device Protection[/url]" tab. You will then see a button you can select to send the SCREAM command as well as the other options available to you. Another way to do this is via your cellular provider's website or another smartphone. Most cellular providers allow you to send SMS messages from your account page. To do it via SMS, text your number with "scream password" (replacing password with your Webroot password).
Is SecureAnywhere compatible with Android 4.0 ICS? I just upgraded to an HTC One X, and installed SecureAnywhere. The antivirus ran fine, and from mobile.webroot.com I can see the phone registered and providing information (like last scan, last definitions update, etc.) but the lost device protection doesn't work. I turned it on in the app, and it shows as on in the website, yet under "Available Device Actions" in the "Lost Device Protection" tab of mobile.webroot.com, nothing shows up. Also, as I send SMS messages to the phone (lock pwd, locate pwd, etc.) they just go through as a regular text message ...
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