Webroot Mobile Security for Android
Support for our Android mobile apps.
- 936 Topics
- 4,988 Replies
webroot web site says my phones has a threat.
Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .
Hi, my name is John Deth. I'm a first time poster here. Anyway, I've been using Webroot SecureAnywhere Mobile for the past seven months and am extremely satisfied with it (it runs faster, more efficiently and gives me fewer headaches than Netqin), but lately I've noticed a popup appearing on my mobile browser called "Mo.gifts.org" that tries to shut off the site I'm on and take me directly to their site. There's no way to even go to a new window, the only ways to escape are to either click OK on the popup or push the Home button, then go to Settings, then force close and clear the Browser. I should point out that I don't even go to any suspicious sites, these popups came up when I was on perfectly safe sites, namely ESPN.com. What I'm wondering is this: Is Webroot aware of this problem and are they planning to take action to stop this potential threat? **edit for useful subject line -admin
unable to log in to webroot complete android app on Droid X
Using a Droid X on Android 2.3.3, running no other AVs I'm getting the error that "Login failed. the email or password is incorrect" I have the right email address in (not the default[b]@gmail[/b]) and i've typed the password with the swype keyboard, the default keyboard, and copy/paste from a notepad app. I have submitted a ticket for this, but I thought I'd check with the forums to see if there was a quicker way to get this up and running. Thanks
Phone locked after SIM card change, can't unlock
Hello, I changed the SIM card in my phone, and now it's locked and I can't unlock it even when I changed my password and typed in a new one. I'm on vacation overseas and really need for my phone to work. Is there any way someone could help me if I provide my account info? Thanks! Laura
Webroot no longer blocking text and MMS messages from numbers on block list since last update
I have an unrooted Motorola Droid phone with Android 2.2.3 on it. I have had Webroot Security & Antivirus installed on it for approx 6 months. I was using the call & SMS blocking feature and had multiple numbers entered to be blocked. The app had been blocking text and MMS messages from these numbers until the last update. After the last update the app no longer blocked text and MMS messages from the selected numbers. I am not sure if it was blocking phone calls or not since then since I have not received any phone calls from the numbers. I have tried reentering the numbers and reinstalling the app without any success. Any thoughts or suggestions on how to get this feature working again as this was one of the main reason I installed this product to start with?
Response Code 7
So I upgraded to the "complete" version so that i could have the mobile option to install it on my droid, little problem though, now i am incomplete! i downloaded the three apps, tried to launch them all, one by one and it asks me for e-mail, password and key code, i did input all of those just to encounter the following message: " Error Account creation failed. the license check server returned an invalid response. Raw Error: License check failed due to too many activations. Response code 7" Has anyone had the same problem? and if so please tell me how you fixed. thanks much!! PS by the way i didn't activate anything "too many times" at all. Thanks again!! ---------- (edit for subject line - jim)
How to activate webroot premier 1 year subscription?
Okay, i just bought my ASUS Transformer Prime and i bought the Webroot 1 year security system , the problem is, i followed the instruction but it didnt lead me anywhere, so i tried and tried, but no luck....so how do i activate my webroot security using my keycode that i bought? Thanks, Roi
Can't log in. Samsung Android phone. Mail/password error. Tried tips in forum.
I'm very happy with my webroot secureanywhere complete in my PC, which detected and removed threats that no other antivirus could. However, I can't log in in my Samsung Android smartphone. There's always a Mail/password error massage, though they are right. I've uninstalled and reinstalled the app (WR complete version) with no results. Would you please help me? Thanks.
Lock screen doesn't cover menu bar
Hi, just introducing myself because I need to post something of concern :) probably the wrong thread, but .... I'm a newbie here. What I wanted to say is: My phone got stolen in Barcelona last week, so I remotely locked it, assuming it is safe now. However:::::::::::: I got a new phone, installed Webroot on it, and locked it to test the feature. I'm scared now: the phone did mention it was locked, but....... I was still able to access the phone completely because the lock screen did not cover the menu-bar. Opened task manager...killed the lock-screen, and it was not locked at all anmore.... 3 second's worth of work. Should I worry now, or does something need to be fixed? Jeroen. Galaxy tab 7.7 running spb shell 3d on Android 3.2 **edited to place in proper forum and to provide useful subject**
How to Cause the Device to ScreamKnowledge Base
[h2]Question[/h2]I read that when you need to use the Scream feature to find your phone in the house you need to send your phone an SMS. How do you send your phone an SMS if it's lost and you cant make an SMS? [h2]Answer[/h2]There are a couple of ways to cause the phone to scream. The first method is to log in to your [url=https://my.webrootanywhere.com/default.asp]online account[/url], select "Mobile Security," click on your phone, and select the "[url=https://mobile.webroot.com/brands/webroot/en/help/lost_device_protection.htm]Lost Device Protection[/url]" tab. You will then see a button you can select to send the SCREAM command as well as the other options available to you. Another way to do this is via your cellular provider's website or another smartphone. Most cellular providers allow you to send SMS messages from your account page. To do it via SMS, text your number with "scream password" (replacing password with your Webroot password).
Is SecureAnywhere compatible with Android 4.0 ICS? I just upgraded to an HTC One X, and installed SecureAnywhere. The antivirus ran fine, and from mobile.webroot.com I can see the phone registered and providing information (like last scan, last definitions update, etc.) but the lost device protection doesn't work. I turned it on in the app, and it shows as on in the website, yet under "Available Device Actions" in the "Lost Device Protection" tab of mobile.webroot.com, nothing shows up. Also, as I send SMS messages to the phone (lock pwd, locate pwd, etc.) they just go through as a regular text message ...
log spew & security issues
Phokus from team eos development here. Please do something about the data contained in the logs and perhaps consider truncating some of the data placed into those logs (logcat). Viewing logs is amassive security problem in android right now and there are pwd hashes in said logs.
Does android protection include the Nook or the Kindle?
I currently switched to Webroot's Anywhere Essentials for my laptop(s), and have the chance to upgrade to the Complete. It claims to offer the same protection for my tablet. I'm aware that not all tablets have the same apps available made to them, so I'm asking Webroot's Complete can be used on my Nook? thank you.
Incorrect Email or Password
I've logged in before and in fact have it set up on another phone, but when I try to log in to my new galaxy nexus with the correct email, password, and keycode its giving me an error saying "Login failed. The email or password you entered is incorrect." I have a rooted device and when I restore the app from my old device it's logged in and everything in the app is working, except the mywebrootanywhere.com site doesn't show my current device. So I uninstalled it and am trying to install it and login, when it's giving me this error. Any help would be greatly appreciated.
active attatkers on my phone
I need Help! i have active attakers on my phone and pc they spread through wifi. I can't do a scan on my phone without it stoping halfway through and then jumping to compleat. they have placed programs on my phone that kill any app they don't like when I try to run it. My phone is an androin captivate rooted I switched from my infuse when I thougth thought root might help. It did for a while then they started playing hardball, I can't turn up my ringtone volume so i miss call's, T they would not let me type in my compleat email address on the phone so I could not log into these forums. please HELP
Issues with SecureAnywhere Complete keycode
[b]"Account creation failed. The license check server returned an invalid response.[/b] [b]Raw Error: License check failed due to too many activations. Response code: 7"[/b] I saw the post in the forums on this and have tried the following: 1) Fixed keyboard settings so that it is not auto-capitalizing which didn't help. All letters that are supposed to be lower-case show up as upper-case. 2) Tried to paste the key with lower case letters (from a different application) and it gets converted when I paste the code into the field. Pastes fine into a few other applications. 3) Saw a suggestion to use the "old" key from a previous installation or the key from my PC. I can't find an older key than the one on my PC and it is all upper-case. Please help. I'm a very satisfied Webroot user and hope there is a relatively simple fix to the problem.
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