Webroot Mobile Security for Android
Support for our Android mobile apps.
- 933 Topics
- 4,944 Replies
webroot app not downloading to my samsung s8 homescreens and I can see it but cannot access it from settings
I can see the webroot mobile unders Apps in my settings page, but no App icon is on my homescreen to be able to access the app and use it. I have a samsung s8,and just purchased a new computer and received a new webroot with a new key. I tried to load this program but have failed a dozen times. Can u help?
I'm having a problem with my console showing my mobile device needs attention, "current scan out of date" so I open the app, scan and nothing changes. The scan completes and shows no problems so what's up with the message? Also, when I click the "how to fix" button it talks about 'responding to alerts' but my phone shows no alerts. I don't know if this is a glitch or what? Any suggestions? Phone seems fine... also, when I go to my console on my laptop, it doesn't show my laptop. I click on the blank space and it shows my laptop then, but not on the console. That's what makes me think I have some kind of glitch. Any ideas? Thanks
When I scan my pixel 3 using webroot by clicking the "Scan for Viruses" button, I see a progress bar that says "scanning" very briefly and then it almost instantly goes to "Scan complete" with "no threats found". I have scanned many times before and this is unusual. When I logon to the webroot site, I can see that it thinks my phone needs attention. It says the current scan is out of date. I uninstalled/reinstalled and have the same issue.
Hello! This I belive is the first time I'm using this forum!? I have in the last 24 hours got a notice from my mobile that your app (downloaded today from Google play) is draining the battery!? I have also noticed that the Call & SMS blocking function is gone, this without any notice to me!? I have uninstalled and reinstalled a few times but the phone still keeps alerting me on the battery usage!! Can you please give me back the old version with the call & sms function since I badly need this! It's one thing to release updates but then one must be sure these are working without problems for the user! Yahoo has similar issues but they just don't seems to care!? Sincerely, Lars Martensson PS: Please replay on my e-mail only!!
Smartphone Nokia 3.1 TA-1049 DS 2/16 Android 9 ("Android ONE" version). Tablet Asus Zenpad 8.0 P00A(Z380M) Android 7. After recent WSA Mobile Complete update neither device will SCAN for viruses when VPN is connected, error code 1011. Never had this problem before recent WSA Mobile update 22.214.171.124995. VPN service is "Private Internet Access" with current subscription purchased before introduction of Webroot's VPN product. The recent update also caused both devices to experience the high battery drain issue described elsewhere here in another topic thread and in the Google Play Store customer reviews.
Smartphone Nokia 3.1 TA-1049 DS 2/16 Android 9 ("Android ONE" version). After the recent Mobile update V.126.96.36.199995, the WSA "Persistent Status" icon to indicate security status randomly vanishes. Also, simultaneously, Android's bubble notification attached to the Webroot shortcut icon also disappears. I'm wondering if those indications also mean WSA has terminated and has ceased security monitoring. Those indications don't reappear until the WSA shortcut icon is tapped as if to restart the app. This issue is in addition to to all the other deleterious issues the phone has since the update as discussed in other Community topic threads and recent Play Store reviews. None of the problems manifested on my phone until the recent WSA Mobile update.
On the console this is what you can read: but when I do a scan directly on this same device (I have only one mobile with webroot installed), the scan comes back clear: Deleted Console screen shot due to members email address was visible on it. Please blank out all private information on screen shots before posting. ~ PTD. So… what does that mean? Why am getting a “device infected” warning in the console? N.B.: My mobile is a Galaxy 5. Thank you in advance for your answer.
Immediately after updating WSA-Mobile to version 188.8.131.52428 my Asus Android 7.0 tablet showed a warning that WSA is malware (see attached screenshot). The update was downloaded from the Google Play Store, wherein the problem is also reported in the user reviews. I crossed my fingers and clicked to "IGNORE" the warning to complete the installation. Does anybody in the Community have any ideas of explanation? Thanks. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/c2f3a7a8-50d4-4f41-b368-d7f7afdc5fd4.jpg[/img]
Got a new Android phone and am not able to access spreadsheets from the cloud. On the old phone a window popped up with app choices the new one when I click open I get a pop up “No application available to open file”. The file is a .xlsm and the app I use is WPS Office. How can I get these files to open on the new phone?
I'm new to this app and asking if I can get help plz? I had my phone stolen when I fell asleep in a public place. I remember turning the phone off at 12:16am. I'm trying to get webroot to locate my device but it's only saying that it's unable to contact the device. Looking like it has yet to be powered back up bcuz each other new search says same. My question is: can I do something to get last known location and is there a way to find the device while it's turned off? Are user's limited to what they have access to compared to getting in contact with your company? If u have the ability to find the device while it's off would you mind sharing with me 😊
Hi, more than old 1 week i report An exceptional case to webroot support. a [url=http://www.a4baz.com][b]website[/b][/url] blocked with [url=https://play.google.com/store/apps/details?id=com.webroot.secureweb&hl=en_US]webroot secure brower on android[/url] , but same site do not blocked on PC have webroot secure anywhere . i checked on a network and other internet network . reinstall secure Browser . website is safe on Webroot brightCloud. really this is An exceptional case. Thank You. Regards , Amir Durantash
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