Webroot Mobile Security for Android
Support for our Android mobile apps.
- 946 Topics
- 4,985 Replies
I purchased webroot secureanywhere complete. I downloaded the Webroot SecureAnywhere Mobile Complete app for my android. I have entered my email address, password and keycode associated with my laptop subscription. I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode. Make sure you've created this user on my.webrootanywhere.com and try again." The keycode I entered IS associated with the email address and password i entered. The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account. Why isn't it recognizing it? Droid Bionic 3.2
I purchased webroot secureanywhere complete. I downloaded the Webroot SecureAnywhere Mobile Complete app for my android. I have entered my email address, password and keycode associated with my laptop subscription. I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode. Make sure you've created this user on my.webrootanywhere.com and try again." The keycode I entered IS associated with the email address and password i entered. The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account. Why isn't it recognizing it?? Please help
With the Webroot Secure call blocker, the phone rings ONCE and THEN the call gets blocked. However, with my previous app ([i]Easy Filter Call and SMS Blocker[/i] by [i]Moonbeam[/i]), the phone does NOT ring at all. When will this be fixed? -------- (Latest update of Android on Xperia Pro)
Running SecureAnywhere Mobile Premier on Droid 2. Last few days, when I begin a scan, it does fine until it gets to the SD card - then it just ist there and does nothing - except drain the battery! Just let it run overnight - same thing - it didn't move. Would reinstall fix or is there a better solution?
I'm an android dev, so my phone is virtually always configured to allow installation from unknown sources, with USB debugging on. which means that my security console always considers me 'insecure' and 'needs attention'. it would be really nice if one could select each of those alerts and set them to 'ignore'.
I've had the misfortune of running into this guy. He's found a way to bypass security on android phones. Here's what happened with me. I recently went to [URL removed by moderator] on a "free" offer of a ringtone. I entered my phone number to get the ringtone and noticed a subscription notification in the terms & conditions below and stopped. I left the page without completing the transaction. Since I had typed out my number he has a script that recorded it running on that page. since then he has passed my number out to his so called affiliates and have been getting webpage link notifications sent directly to my phone saying I won this, I won that.. and links to apps that I'm assuming he's written with code to do the same as I've described above. and since it's not sms messages I can't block hom. so webroot DO YOUR THING! I'm sure you guys can come up with something to block this guy. if you need more info, feel free to contact me.
The latest update keeps crashing on my Sony Ericsson Xperia Arc s by not auto scanning when i download any apps restart the phone works for a while then crashes again uninstall re-install works for while and crashes again some help with this i'm awaiting for some help on this issue anybody.
I download the app several times and when I try to put in my email, password and keycode it gives me error message saying email and password not correct. I use the same email and password when I created the account when I purchased the software. I go in to the desktop website it works. But here it don't seem to work.
Hi guys, locate works great, lock as well but scream NEVER works, it shows the command sent on the phone but it doesn´t work. Any ideas? Also, is it possible to set a "standard" message on the website so even if I send a lock command from a mobile it appears on my screen? Cheers!
I currently have 3 devices protected under the mobile security tab. I no longer own 2 of them. Is there a way to remove them from the tab so I can add new devices? The only other time I've been able to remove devices is by contacting customer service. Kind of a pain, becuase their system has changed. You used to be able to just send an e-mail and they would remove a device. Now you have to call them and start a trouble ticket. Plus when you click on the "Contact Us" link it redirects you here or to another site that is even less helpful.
So I upgraded to the "complete" version so that i could have the mobile option to install it on my droid, little problem though, now i am incomplete! i downloaded the three apps, tried to launch them all, one by one and it asks me for e-mail, password and key code, i did input all of those just to encounter the following message: " Error Account creation failed. the license check server returned an invalid response. Raw Error: License check failed due to too many activations. Response code 7" Has anyone had the same problem? and if so please tell me how you fixed. thanks much!! PS by the way i didn't activate anything "too many times" at all. Thanks again!! ---------- (edit for subject line - jim)
Lookout Free Antivirus preinstalled on my LG-C800 Android phone and I have Webroot SecureAnywhere Complete. I don't use Lookout as an active program, but would there be a problem running it? I don't plan to do so but want to know. My phone model uses up battery fast, so I keep bluetooth off except when I use it. The only app that runs all the time is the Webroot.
I am having a issue with my log in. When I downloaded my app for my phone and I put in the email, password and my Secure Anywhere complete keycode in the log in box, I recieve a error message saying: Error Login failed. The email or password you entered is incorrect. Since the log I used the same log in on to check the status of my computers that are associated with that account and it works fine. But I just don't understand why it not letting me log in. ---------- (Edited for more informative subject line - Jim)
I purchased 2 one year subscriptions for two Samsung tablets. Each tablet shows a product key and 337 days left. When I go to Google Play store to update, it shows that I have the free versions installed and I can't update the paid version. Please show me how to fix this. Many thanks,
I have the secure anywhere complete on my HTC EVO 4G using the android 2.3.5 system. Everytime I try to use secure web to go anywhere on the internet it goes to a blank page and thats it. I uninstalled then re-installed the webroot app on 3/14/12 and it worked for 2 days then quit again. Everything was working fine until I did the last update just over a week ago. Any ideas?
I installed Webroot Security & Antivirus on my Anroid (Huawei Sonic) a few months ago. Today I got a notice to say an upgrade was available for download. I asked to install it, agreed to the terms and conditions, but after downloading the file and attempting to install it, I get an error message "insufficient storage available". I tried uninstalling and reinstalling - uninstall worked fine but the same problem occurred when trying to reinstall, so now I have no virus protection. Checking my storage I have 17.96 MB available on internal SD card and 16.92 MB available on internal storage. Any suggestions on how to fix the problem? Thanks
I accidently locked my galaxy s2. I also have always had enabled the draw a secret pattern security for certain apps. The problem is when i come to the section where its asking me to put in the webroot password the screen doesnt give me enough time to do this, because its nearly instananeosly flashing between the draw pattern screen and the put in webroot password box screen. There seems to be a conflict. Can you help?...because this an expensive phone with a lot of information i need on it. Is there a way round this, for example unlocking the phone from my account when logged in on my computer? (I have looked but cannot see if and where this can be done)
I am hoping that someone can help me. We have used Webroot for many years for our 3 home pc's and now we are moving into the Android world. I have loaded the free android app to my tablet but when I go to log in it says that I have too many activations. I have 3 pc's and Webroot itself says that we should be able to also have 3 android devices. Has anyone had this issue and if so, how did you solve it. Thanks ---------- (Edited for more informative subject line - Jim)
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