Webroot Mobile Security for Android
Support for our Android mobile apps.
- 946 Topics
- 4,985 Replies
I accidently locked my galaxy s2. I also have always had enabled the draw a secret pattern security for certain apps. The problem is when i come to the section where its asking me to put in the webroot password the screen doesnt give me enough time to do this, because its nearly instananeosly flashing between the draw pattern screen and the put in webroot password box screen. There seems to be a conflict. Can you help?...because this an expensive phone with a lot of information i need on it. Is there a way round this, for example unlocking the phone from my account when logged in on my computer? (I have looked but cannot see if and where this can be done)
I had been having scan problems with Webroot on my Archos 101g9 tablet. It always stopped at scanning SD card and would go no further. Today i have installed a firmware update from Archos and now Webroot works it has scanned my tablet. Just thought I would let you know so it may help others with this problem.
I am hoping that someone can help me. We have used Webroot for many years for our 3 home pc's and now we are moving into the Android world. I have loaded the free android app to my tablet but when I go to log in it says that I have too many activations. I have 3 pc's and Webroot itself says that we should be able to also have 3 android devices. Has anyone had this issue and if so, how did you solve it. Thanks ---------- (Edited for more informative subject line - Jim)
Hello, I've noticed that if I have my "Background Data" transfer option turned off on my tablet (usually to conserve my battery life), I won't get any of the Lost Device Protection features, until it is turned back on. Could you add a feature that will watch for this? Also, I've noticed that some app crashes may be caused by Webroot Mobile, I was told by several developers to submit a log file to your developers, so here it is... They said that it is denying some permission in their apps automatically. There is also another log file attached to Support Case # 00217818 Thanks for any help! ...
Hi all, Av-test.org have issued test report for Android security suits. Please read at [url=http://www.av-test.org/en/tests/android/]http://www.av-test.org/en/tests/android/[/url] The detailed test report can be downloaded in a PDF format on the said page. Even if WSA mobile ranks in the second best group (i.e. a detection rate between 90% and 65%), there is no reason to panic especially taking into consideration that products with the said detection rate are still very good and could move to the top range depending on changes to the tested malware set. Well done Webroot and keep up the good work! Thanks & regards, pegas EDIT: I have checked all the applications tested by av-test.org on Android market and it is unbelievable how very poor rated applications (in fact useless as regards the security provided) have however very high downloads! I was really shocked. So Webroot come on, come on ... You have everything in place to beat them all.
I renewed my subscription to SecureAnywhere Mobile Premier a few days ago. When I try to opeh, I get a screen that shows 363 days left to subscription (good) but there is also an Activate button. When I click, it asks to enteer product key to activate. The only product key I have is apparently the old one that appears on the Activate screen, but when I enter that one, it reverts back to the 20 days or so left on the old subscription. I bought the renewal vial Google Play, but didn't receive a new product key. Am I missing something somewhere>
I'm new. I instaled the Webroot, performed a full scan. Ok. Then I went on [url=https://mobile.webroot.com/info]https://mobile.webroot.com/info[/url] to see the other features. I tried the "locate my device" feature on "Lost Device Protection" tab 3 times, but it couldn't find it. Although it could find it for the "Scream" feature. Why?
User guide for Webroot Mobile was available on the old mobile forum. Unfortunately you have closed this forum in favour of Community Forums, OK why not. However user guide for mobile version is missing there. Under section user guides there are listed all your products except for mobile version. Therefore could you access the mobile version user guide again?
Testing SecureAnywhere on a HTC Sensation under Android 4.0. Following issues/questions: 1) Commands sent via web interface listed for everyone to see in notifications area. Any way to hide them? 2) Scream function is not working, might be OS/device specific? 3) While Lost Device Protection is turned on and i.e. Locate my device working fine, phone is still listed as "in need of attention", and how to fix icon reveals nothing. [Email address removed]
One of the strengths of a forum is that answers to questions don't go to one person. When a question is answered, the answer is there for all to see. The Search box at the upper right might just find your answer for you, so take a look at it if you have a question. This post will be updated with various Common Topics as a quick source of immediate information. [b]Turning the app off[/b] Some people have expressed concern over the icon in the notification bar, or slowing down their device, or consuming battery. So let's address all three of these... Because it is a security application, it would not be very effective if it were just turned off. So we don't let it turn off. If you do not wish to see the icon in the notification bar, you can go into the app, to the main screen, and press the menu button on the device. Tap the "General Settings" menu, then uncheck the only item: Persistent status. This will remove the status icon from the notification bar and only alert you w
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.