Webroot Mobile Security for Android
Support for our Android mobile apps.
- 936 Topics
- 4,988 Replies
Webroot cannot find my device! 3 times...
I'm new. I instaled the Webroot, performed a full scan. Ok. Then I went on [url=https://mobile.webroot.com/info]https://mobile.webroot.com/info[/url] to see the other features. I tried the "locate my device" feature on "Lost Device Protection" tab 3 times, but it couldn't find it. Although it could find it for the "Scream" feature. Why?
User guide for Webroot Mobile was available on the old mobile forum. Unfortunately you have closed this forum in favour of Community Forums, OK why not. However user guide for mobile version is missing there. Under section user guides there are listed all your products except for mobile version. Therefore could you access the mobile version user guide again?
Android 4.0: Commands appearing in notifications, Scream not working on HTC, Web Interface
Testing SecureAnywhere on a HTC Sensation under Android 4.0. Following issues/questions: 1) Commands sent via web interface listed for everyone to see in notifications area. Any way to hide them? 2) Scream function is not working, might be OS/device specific? 3) While Lost Device Protection is turned on and i.e. Locate my device working fine, phone is still listed as "in need of attention", and how to fix icon reveals nothing. [Email address removed]
Common Mobile Topics - Please Read First!
One of the strengths of a forum is that answers to questions don't go to one person. When a question is answered, the answer is there for all to see. The Search box at the upper right might just find your answer for you, so take a look at it if you have a question. This post will be updated with various Common Topics as a quick source of immediate information. [b]Turning the app off[/b] Some people have expressed concern over the icon in the notification bar, or slowing down their device, or consuming battery. So let's address all three of these... Because it is a security application, it would not be very effective if it were just turned off. So we don't let it turn off. If you do not wish to see the icon in the notification bar, you can go into the app, to the main screen, and press the menu button on the device. Tap the "General Settings" menu, then uncheck the only item: Persistent status. This will remove the status icon from the notification bar and only alert you w
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