Webroot Mobile Security for Android
Support for our Android mobile apps.
- 941 Topics
- 5,008 Replies
Webroot Mobile is constantly draining my battery on my Galaxy S3 Tablet. It accounts for 48% of my battery usage while the tablet sleeps. I can put my tablet to sleep with the battery anywhere between 90 - 100% and by morning the tablet will be powered of with 0% battery. I’ve had tech support go thru everything and troubleshoot the tablet over & over again and it’s always the same conclusion, WRSA. It gets old. I shut down WRSA and my battery will not lose more than 2% battery while the computer sleeps. So I’m certain that webroot mobile is the problem. Any suggestions?
Is anyone having continuous threats popping up with Webroot Mobile Security? I just had to reset my Samsung Note 8 this morning and I'm getting this Threat from Outlook. False positives perhaps? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/1f89544a-cead-4909-a02e-6ed03161bb07.jpg[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/9f83df93-e013-410b-8e86-8b3d275fe93d.jpg[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/38c92624-c596-4e83-b4e1-0bb61f3efbf2.jpg[/img]
When I go to the online mobile security panel it shows : [list] [*]0 Devices Protected [*]0 Devices Needing Attention [*]0 Devices Infected [/list] I have started a scan and restarted my phone. I have uninstalled secure anywhere and reinstalled secure anywhere and the same with secure web from the play store on my phone. On my phone it shows that I am protected, I have secure anywhere, secure web and that lost device protection is on but on the online control panel I show no current device, only add device. When I go to add device it shows security complete (old) is installed. When I click on installed it says this item isn't available. When I go to the other webroot mobile security and antivirus app, it shows installed and in faded type it shows Vortex Matrix, your device already has this item installed. I have a Vortex Matrix phone running android version 5.1, if that makes a difference?
I've managed to get my android keycode/device to appear in my portal, however it is saying it's in "Free" status. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/fdead48d-866d-4664-8c73-5240a18d7ea6.png[/img] I've been using it for a while now, and only recently thought to add it to my portal account (my pc account is paid separately). Clicking "Add device" on the mobile security tab, shows the instructions to get it working.. I think, however it links a "premier version" of the app, which doesn't seem to exist any longer. Perhaps that popup is out of date? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6aaff30f-61a1-4014-9d1d-65ece5b4219f.png[/img] The third to last line includes the link to: https://play.google.com/store/apps/details?id=com.webroot.security.full The keycodes tab clearly lists the Android keycode: (not shown): Android 1 365 [i](Aug 24 2020)[/i] That does not match my payment date.. so I think it's the wrong keycode for t
There's s blank screen under general settings in secure anywhere. The only heading is support options but still nothing listed. Is there something wrong? See attached screen shot.[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/70feb3f9-d447-4e43-a580-d3e205d422cd.jpg[/img]
I'm new to this app and asking if I can get help plz? I had my phone stolen when I fell asleep in a public place. I remember turning the phone off at 12:16am. I'm trying to get webroot to locate my device but it's only saying that it's unable to contact the device. Looking like it has yet to be powered back up bcuz each other new search says same. My question is: can I do something to get last known location and is there a way to find the device while it's turned off? Are user's limited to what they have access to compared to getting in contact with your company? If u have the ability to find the device while it's off would you mind sharing with me 😊
Immediately after updating WSA-Mobile to version 126.96.36.199428 my Asus Android 7.0 tablet showed a warning that WSA is malware (see attached screenshot). The update was downloaded from the Google Play Store, wherein the problem is also reported in the user reviews. I crossed my fingers and clicked to "IGNORE" the warning to complete the installation. Does anybody in the Community have any ideas of explanation? Thanks. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/c2f3a7a8-50d4-4f41-b368-d7f7afdc5fd4.jpg[/img]