Webroot Mobile Security for Android
Support for our Android mobile apps.
- 946 Topics
- 4,988 Replies
Android upgrade license not adding to portal
I've managed to get my android keycode/device to appear in my portal, however it is saying it's in "Free" status. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/fdead48d-866d-4664-8c73-5240a18d7ea6.png[/img] I've been using it for a while now, and only recently thought to add it to my portal account (my pc account is paid separately). Clicking "Add device" on the mobile security tab, shows the instructions to get it working.. I think, however it links a "premier version" of the app, which doesn't seem to exist any longer. Perhaps that popup is out of date? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6aaff30f-61a1-4014-9d1d-65ece5b4219f.png[/img] The third to last line includes the link to: https://play.google.com/store/apps/details?id=com.webroot.security.full The keycodes tab clearly lists the Android keycode: (not shown): Android 1 365 [i](Aug 24 2020)[/i] That does not match my payment date.. so I think it's the wrong keycode for t
Unable to Contact my device when off
I'm new to this app and asking if I can get help plz? I had my phone stolen when I fell asleep in a public place. I remember turning the phone off at 12:16am. I'm trying to get webroot to locate my device but it's only saying that it's unable to contact the device. Looking like it has yet to be powered back up bcuz each other new search says same. My question is: can I do something to get last known location and is there a way to find the device while it's turned off? Are user's limited to what they have access to compared to getting in contact with your company? If u have the ability to find the device while it's off would you mind sharing with me 😊
Tablet warns WSA-Mobile is malware upon updating
Immediately after updating WSA-Mobile to version 18.104.22.168428 my Asus Android 7.0 tablet showed a warning that WSA is malware (see attached screenshot). The update was downloaded from the Google Play Store, wherein the problem is also reported in the user reviews. I crossed my fingers and clicked to "IGNORE" the warning to complete the installation. Does anybody in the Community have any ideas of explanation? Thanks. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/c2f3a7a8-50d4-4f41-b368-d7f7afdc5fd4.jpg[/img]
webroot secure for android
I recently switched android cell phone to new android cell phone. On older Cell I had an app called webroot secure anywhere mobile. Now on the new Cell phone I cannot find this app anywhere except something on Amazon that looks like the same app but you have to download an open source amazon app to be able to download the webroot secure anywhere app (free) for android so anyway can you tell me is thee a webroot secure for android app that is free ?
My console shows my mobile app needs attention...
I'm having a problem with my console showing my mobile device needs attention, "current scan out of date" so I open the app, scan and nothing changes. The scan completes and shows no problems so what's up with the message? Also, when I click the "how to fix" button it talks about 'responding to alerts' but my phone shows no alerts. I don't know if this is a glitch or what? Any suggestions? Phone seems fine... also, when I go to my console on my laptop, it doesn't show my laptop. I click on the blank space and it shows my laptop then, but not on the console. That's what makes me think I have some kind of glitch. Any ideas? Thanks
Problems with Webroot Mobile Security
Hi. I currently have a subscription of Webroot SecureAnywhere Antivirus for Windows (1 device only). Yesterday I thought it would be nice to install Webroot in my Android smartphone too, so I downloaded it from Play Store. There it says that the mobile antivirus can be used for free, without any keycode. When I installed it, Webroot asked for my user account so the anti-theft protection could be enabled, so I provided it. But when I access the product settings (registration), my keycode for the PC version is someway shown there (the keycode that was supposed to cover only one device). Even so, my smartphone doesn't appear in my web console. It says I should upgrade my Webroot product. Why? I should be able to use the Mobile Security for free, and it doesn't work without the console. Is there a way I can use both my Webroot SecureAnywhere Antivirus (paid, for PC, one device) and the Webroot Mobile Free Version in my smartphone with the same user account, and make the smartphone show u
Adjusting the schedule is not available
Step 3 in the navigation instructions attached below doesn't exist. Hence the remaining options are not available either. Had something changed and help need updating our do I have an issue? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/06758057-a57e-4250-809d-3cf228c15827.jpg[/img]
No settings on the settings for secure anywhere
There's s blank screen under general settings in secure anywhere. The only heading is support options but still nothing listed. Is there something wrong? See attached screen shot.[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/70feb3f9-d447-4e43-a580-d3e205d422cd.jpg[/img]
Re-add a deleted mobile phone
Hello. In my websecure web account I had my mobile phone but registered with a wrong number, very strange! But unfort was not possible to modify the number from the web console as it always complained because of wrong format number. So I decided to delete and re-add it. I didn unistall the app. In my mobile phone (Android) the websecure app is working good but now I don't see my device anymore in the web console. How to re-add it?Thanks
Webroot Mobile Flagging CSC.apk as threat - is this a false flag??
Hi, I'm trying to get some information if I have a legitimate issue on my phone or if this can be ignored. On Monday (4/22) Webroot mobile (Galaxy Note 9 on Android 9.0) started flagging apps I've been using for months as threats telling me they were Trojans. These apps hadn't been updated recently and were things like the Samsung calculator, an app called Trainerize, and something called CSC.apk (com.samsung.sec.android.application.csc). I used the option in Webroot to ignore the apps, updated my Webroot from the playstore and the Trainerize app and restarted my phone and the apps are no longer on the ignore list. However the CSC.apk is still flagged as a threat. I can't find any information about what this file does other than it has to do with some features on Samsung phones and when I tried removing the threat, Webroot wasn't able to. I've just let it be now thinking Webroot will update it's definitions and it will no longer flag this, but it's been 4 days now and i
Webroot Threats in Mobile Android
Is anyone having continuous threats popping up with Webroot Mobile Security? I just had to reset my Samsung Note 8 this morning and I'm getting this Threat from Outlook. False positives perhaps? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/1f89544a-cead-4909-a02e-6ed03161bb07.jpg[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/9f83df93-e013-410b-8e86-8b3d275fe93d.jpg[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/38c92624-c596-4e83-b4e1-0bb61f3efbf2.jpg[/img]
Persistent Status not showing in mobile app
I had to install my app a couple times due to it showing me that I needed to do a security scan. After numerous scans I decided to uninstall and reinstall the app. This made the issue go away but now I find a new one. I keep getting the shield notification on my status bar as well as a dot on my app, meaning it needs my attention. Everything is in order and I have "fixed" once more all the issues that needed attention and yet it still shows me the notification. My notification says "No problems detected", I assumed it had something to do with the persistent status after a small research but that option is missing! I opened, closed, opened, restarted phone, still nothing. I have gone into General settings and I only see "Support Options" Nothing about "Persistent Status" underneath or around it. For now I'm just turning off all notifications from the app because at this point it feels like an eyesore. Is this an issue with the free version? I will upgrade to give extra protection
NordVPN clash with SecureAnywhere
I recently installed NordVPN on both my GalaxyS7 and my PC. I recently realized that SecureAnywhere was not even running and crashed multiple times on my phone. I uninstalled and reinstalled but when I went to scan for viruses the Error Code 1011 came up stating "Limited or No Connectivity" Once I disconnected from the VPN the scan ran correctly. Has anyone else experienced something similar to this? I opened a chat with NordVPN yesterday and the guy told me he didnt use antivirus software so he couldn't relate to my issue....
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