My Visual Land Android tablet does not show up as protected on the console page. If I uninstall Webroot Anywhere Mobile from Google Play and re-install it, the console recognizes it for a few hours, but reverts to all zeros the next day. If it gets lost or stolen, I cannot locate it or lock it. Support has been no help at all after three tries and don't seem to comprehend the problem. They keep saying install Webroot Secure Browser, but it is not listed in Google Play because evidently it is not compatible with my tablet. They keep saying reinstall the free app, but don't install Webroot Complete. So, I really don't know if the installed app is getting up to date definitions to run its scans since it's all 0's on the website console. I don't have password access and have to depend on Last Pass which is awkward. I paid for the update to have Webroot Premier on the tablet. I have another console that shows my computers, and are Webroot Anywhere Plus. I am very disappointed with the instructions I have received from their website and also from support. Does anyone have a similar problem?
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