Then when I clicked on the App, it prompted for my account's email address, password, and the SecureAnywhere Complete Keycode to complete the installation and register it to my WebRoot account. So I entered my email address and password for my account OK. When I tried entering the SecureAnywhere Complete Keycode, the soft keyboard would only allow me to enter capital letters, numbers, and special characters, but NO lower case. After keying in my entire SecureAnywhere Complete Keycode and hitting the Done key, it is just sitting there highlighting the SecureAnywhere Complete Keycode field and leaving the Login to Account button shaded.
I tried resetting my SecureAnywhere Complete Keycode for my WebRoot account to use all CAPs, numbers and special characters, but it continues to act in the manner I described above.
Can anyone help me get past this problem?
Good News for me. I figured out my problem. I needed to enter the Software code that came with the CD-DVD software box I purchased with the WebRoot software.
Best answer by johndkruse