Licence Expired Message

  • 4 December 2016
  • 1 reply
  • 91 views

I renewed the license but still I am getting warning that your license is expired. Pls find the below message for payment confirmation.

(Edited> out email for security reasons>)

Google Play
Thank you.
You've made a purchase from Webroot Inc on Google Play.

Order number: (Edited out order number for security reasons)
Order date: 28-Nov-2016 23:21:19 GST

1 reply

Userlevel 7
Badge +62
Hello anishc3,
 
Welcome to the Webroot Community,
 
Would you please uninstall/reinstall Webroot from your Mobile device?
 
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
 
You can then install the free version and enter your keycode.
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Install-and-Activate-Webroot-Security-Free-for-Android/ta-p/199226
 
Or you can install this way:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
 
If you continue to have issues then you can always Submit a Support Ticket which is free of charge.
or Contact by phone during business hours:
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
 
Hopee this helps?
 
 
 
 
 

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