We bought the Secure Anywhere so it could be installed on 3 different machines. Using the. CD the first install went ok on a Win7 Laptop.The second install was for a ASUS TF300T Tablet. First the link for an Internet download was not right.Instead of presenting a downloafd link I was given a choice to buy or download a cheaper version.I called Bestbuy where it was purchased and told them the link didnt work. This woman had me try all kinds of links before we fuinally got to a account setup. The connection was lost or she hung up but Initial login was interupted. I tried to sign in multiple times, tried to open a new account. I need to gett with someone thhat can reset the account.The software is installed now.Itjust needs to be Authorised.
Thank you for your help in advance.
Since it's the weekend please wait till https:///t5/user/viewprofilepage/user-id/1016replies as he will be online tomorrow around 1:00PM EST to help you. Or have a look at this article to see if it helps you: http://community.webroot.com/t5/Webroot-SecureAnywhere-for/Mobile-quot-Login-Failed-The-email-or-password-you-entered-is/ta-p/5812
Please Send me a Private Message with your keycode and any email addresses that are associated with your account. I will investigate further once you have sent the additional information.
SecureAnywhere Best Buy Installer
I'll PM you
Please update me on this thread when you have tried logging in and if you received my private message.
Please read this Knowledge Base Article - Login Failed as well.
Thanks for the quick response
I log in using my email, password, and secure anywhere complete keycode - in to the Webroot Secure Anywhere Mobile Complete App
It claims that -
"Log in failed. The email or password you entered is incorrect."
Ive completed all the * relevant* steps in the weblink you submitted on the forum
Other information -
- The "owners account" on the android 4.2 tablet works fine - I was capable of logging on to Webroot complete using the exact same information.
- The secondary account has never really worked correctly > it did however complete the logging in process - See http://community.webroot.com/t5/Webroot-Mobile-for-Android/Android-4-2-Multiple-Users/td-p/15646
- I reinstalled WR complete on the secondary account and got stuck at the log in page
You can use the owners' credentials on your mobile devices if you wish (5 computers and 5 mobile devices are allowed), or you can start over and create a new user from the primary MyWebroot account. You will just need to use a separate email address and make sure that mobile permissions are enabled.
Changing User Permissions
Now I'm logged in on the secondary it claims that the device administrator is not active - it is enabled and I have clicked fix this error 3 times - entered my password and nothing has changed. The device appears protected so I've clicked ignore this error.
Thanks for the help
To toggle device administrator simply go to your Settings>tap Security or Location & Security>tap Device Administrators>check SecureAnywhere to enable it.
rlhun2 was using a different email address as the username. I have advised rlhun2 of the correct email address to use.
You can use either of these accounts to log in (once you have clicked the confirmation URL and successfully entered your security code you can use the Gmail username). If you do not remember the password for the Charter email address and you wish to use it, please Reset Your Password.
Thank you for hanging in there with me Mike and Daniel.