Solved

login error

  • 29 December 2012
  • 4 replies
  • 61 views

I have just bought a new tablet and am trying to set up webroot secure anywhere. I get the message "login failed. The email or password entered is incorrect". I have this installed and working fine on my pc and phone. I have also reset the password.
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Best answer by david77 30 December 2012, 20:28

Yes, it is sorted now thanks. I had to give myself access to back ups.
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4 replies

Userlevel 7
Badge +56
Hello david77 and Welcome to the Webroot Community Forums.
 
Since it's holidays can you please Submit a Support Ticket to get further help.
 
TH
Userlevel 7
Please let me know if you Opened a Support Ticket and I will investigate further.
 
Please read this Knowledge Base Article for login tips: Mobile - Login Failed. Is your device auto-filling the email address?
Yes, it is sorted now thanks. I had to give myself access to back ups.
Userlevel 1
Badge +2

I just tried to login on what looked like this page. AND NOW I’M BEGINNING TO THINK WHAT THE … THIS ISN’T WORTH MY EFFORT.

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