Login Failed

  • 22 March 2012
  • 1 reply

I am having a issue with my log in. When I downloaded my app for my phone and I put in the email, password and my Secure Anywhere complete keycode in the log in box,  I recieve a error message saying:



Login failed. The email or password you entered is incorrect.


Since the log I used the same log in on to check the status of my computers that are associated with that account and it works fine.


But I just don't understand why it not letting me log in.



(Edited for more informative subject line - Jim)

Best answer by JimM 23 March 2012, 17:33

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1 reply

Userlevel 7

I found your support ticket in our support system, and I'm going to take it over and work it through to resolution. Please check your inbox for a new email from me.

- Jim


Followup (4/5/12): I sent you an email on 3/23/12, but we haven't heard back from you yet.  Can you please check your inbox or junk mail folder?  Do you still need help?


Edit 2: It looks like this was resolved here.