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Login Failed

  • 22 March 2012
  • 1 reply
  • 25 views

I am having a issue with my log in. When I downloaded my app for my phone and I put in the email, password and my Secure Anywhere complete keycode in the log in box,  I recieve a error message saying:

 

Error

Login failed. The email or password you entered is incorrect.

 

Since the log I used the same log in on to check the status of my computers that are associated with that account and it works fine.

 

But I just don't understand why it not letting me log in.

 

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(Edited for more informative subject line - Jim)
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Best answer by JimM 23 March 2012, 17:33

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Userlevel 7
Hi,

I found your support ticket in our support system, and I'm going to take it over and work it through to resolution. Please check your inbox for a new email from me.

- Jim

 

Followup (4/5/12): I sent you an email on 3/23/12, but we haven't heard back from you yet.  Can you please check your inbox or junk mail folder?  Do you still need help?

 

Edit 2: It looks like this was resolved here.

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