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Login Failed Error

  • 18 October 2012
  • 1 reply
  • 19 views

I had to do a factory reset on my phone.  When I redownloaded Webroot SecureAnywhere Mobile Complete and tried to login I got this error message: "Login failed.  The email or password you entered is incorrect."  I am using the same email and password that I use to login to mywebroot on my PC.  Any ideas on why it won't work and what I need to do?  Thanks.
 
I have checked out the post in knowledge base regarding this issue and still have no luck.  I've reset my password, made sure capslock wasn't on, my device isn't rooted, etc.
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Best answer by MikeR 19 October 2012, 01:09

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Userlevel 7
Hey cscruggs,
 
I am sending you a private message with instructions on how to resolve this issue. Please respond via private message and we will try to get this resolved for you asap. 😉

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