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Lost Android device

  • 9 September 2012
  • 4 replies
  • 28 views
D
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I have my android phone registered with webroot but I originally had my Motorola Xoom tablet installed with webroot but it doesnt show up on my webroot account.
 
I have now lost my Tablet and i believe I can lock it remotely and locate it using webroot. Can anyone help?
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Best answer by MikeR 9 September 2012, 18:00

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4 replies

RetiredTripleHelix
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Userlevel 7
Badge +56
Hello dogsoldier and Welcome to Webroot Community Forums!
 
A Webroot Staff member should be online soon to help you with your issue! In the mean time maybe this article may help you? https:///t5/Webroot-SecureAnywhere-for/How-to-Cause-the-Device-to-Scream/ta-p/5199
 
Regards,
 
TH
D
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Thats awesome but its a device that doesnt have a sim card like my tablet.
RetiredTripleHelix
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Userlevel 7
Badge +56
You can also contact the WSA support inbox by Submitting a Support Ticket
 
TH
MikeR
Userlevel 7
Hey dogsoldier,
 
I'm trying to take a look on the back end to see why the tablet isn't showing up for you on your My Webroot Account.
 
Can you please Send me a Private Message with your email adress that you use for the online account.
 
Thanks TH for your suggestions!
 
The tablet was connected to a separate My Webroot Account and it has not checked in with the server which could be because there has not been an active 3G/4G/wifi connection.
Mike R Social Media Manager

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