Best answer by shorTcircuiTView original
I installed the app on my Android phone. I am entering my email, password and keycode. I get an invalid keycode every time I try to log in. I have checked it several times and it is the one on my product. Any idea???
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I was just wondering if you were able to resolve the issue and if you needed further assistance. Please update this thread with any new information and have a great week! :D
Edit: I tracked down a support ticket for ponygt2000 and the app has been successfully installed and the issue is resolved.
You mention a new key code, did you remember to log into Your Account and add that new key code to the Account Manager? Log in, and then click your email address at the upper right hand corner. On the drop down list, choose "Manage Key Codes". There should be an "Add Product Keycode" button in there. You need to have the new keycode added to your Account before the Android version will accept it.
Also, make sure you are using the right download for your subscription: with WSA-Complete you should use WSA-Complete for Android
I hope this helps!
OmenDash, yes, if you had added the new keycode to the account, submit that trouble ticket as Pegas suggested. There may be something at the back-end which we can't see that Support can help out with.
Im having a similar problem. Purchased Complete for home pc but can't get it to accept my log-in or key code information for the android phone or android tablet, so am having to use the free versions. All account info is correct.
I have a couple of suggestions for you to try:
Yes - thank you for the information - it was very helpful. I have it working on the phone. Haven't had a chance to work it out on the tablet yet. It may have had something to do also with email addresses - had one for pc email and a google email. After reading one of the articles, I added a profile for the google acct in my Webroot, and that seemed to help for some reason, although, in the end, I still had to use the pc profile and code to finally get it set up. It's confusing but whatever works!
Glad you have it working on the phone.. if youj have any problems with the tablet let us know!
Thanks for the update!