mobile app login support

  • 4 July 2013
  • 1 reply

I bought the disc at best buy and set up my account via my pc. I installed the app on my phone and tablet. i attempted to login with the same email address, password, and keycode that i set up the account with. I keep getting error messages stating that the email address or password are incorrect. Can anyone help?

Best answer by shorTcircuiT 4 July 2013, 14:51

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Userlevel 7
Hello 1Cent and welcome to the Webroot Community!
There are a few things you can do that may help.
The first is to check your account settings in the Account Console  Log into your Console, and then at the upper right hand corner click your email address.  That will bring a drop down menu, click Manage Users.  In here, review the permissions for the account you are trying to use.  Everything should be set to Access or above.  You may need to edit the profile to allow permissions for Mobile Security, Passwords, and Backup&Synch.
Also, you must make sure you are using the correct download.  See This KB Article for help in determining which Android version you need for your mobile devices.
I forgot to also include This KB Article that has additional information as well.
I hope this helps, but please let us know if you still have problems!