Mobile device infected in console but not threat on the mobile when scanning

  • 13 February 2020
  • 1 reply

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On the console this is what you can read:

but when I do a scan directly on this same device (I have only one mobile with webroot installed), the scan comes back clear:

Deleted Console screen shot due to members email address was visible on it.

Please blank out all private information on screen shots before posting. ~ PTD.


So… what does that mean? Why am getting a “device infected” warning in the console?

N.B.: My mobile is a Galaxy 5.

Thank you in advance for your answer.


Best answer by TripleHelix 13 February 2020, 02:49

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Userlevel 7
Badge +63

Hello @Is.guillemin and Welcome to the Webroot Community!


Yes there are issues with the Online Console for Mobile Devices and they are working on fixing the issue:


I just check my Online Console and the Mobile section is still broken!