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Mobile security question

  • 8 October 2019
  • 1 reply
  • 309 views
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when I look up online at my mobile security it says,

  • 0 Devices Protected
  • 0 Devices Needing Attention
  • 1 Device Infected
But my phone says,

You are protected no problems detected
icon

Best answer by Ssherjj 8 October 2019, 20:57

Hello @bradensz

Welcome to the Webroot Community,

Sorry to hear that you are having this issue. Please manually start a Webroot scan and then restart your device. Then go back into your online Account console and see if it corrects itself in the Cloud.

You can also try uninstalling Webroot and reinstalling to see if that will fix the Console. Make sure you write down your key-code if you decide to do this.

Otherwise you can Submit a Support Ticket or Contact Webroot Technical support directly. This is of course a free service with a Webroot Subscription.

Hope this helps?
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Ssherjj
Rank
Userlevel 7
Hello @bradensz

Welcome to the Webroot Community,

Sorry to hear that you are having this issue. Please manually start a Webroot scan and then restart your device. Then go back into your online Account console and see if it corrects itself in the Cloud.

You can also try uninstalling Webroot and reinstalling to see if that will fix the Console. Make sure you write down your key-code if you decide to do this.

Otherwise you can Submit a Support Ticket or Contact Webroot Technical support directly. This is of course a free service with a Webroot Subscription.

Hope this helps?
Sherry - Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 (2004) / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8), iPad 6th Generation v13.2.3 -Webroot Beta Tester, Security

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