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Mobile security question

  • 8 October 2019
  • 1 reply
  • 82 views

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when I look up online at my mobile security it says,




  • 0 Devices Protected
  • 0 Devices Needing Attention
  • 1 Device Infected

But my phone says,



You are protected no problems detected
icon

Best answer by Ssherjj 8 October 2019, 20:57

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1 reply

Userlevel 7
Badge +62
Hello @bradensz



Welcome to the Webroot Community,



Sorry to hear that you are having this issue. Please manually start a Webroot scan and then restart your device. Then go back into your online Account console and see if it corrects itself in the Cloud.



You can also try uninstalling Webroot and reinstalling to see if that will fix the Console. Make sure you write down your key-code if you decide to do this.



Otherwise you can Submit a Support Ticket or Contact Webroot Technical support directly. This is of course a free service with a Webroot Subscription.



Hope this helps?

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