Best answer by JimMView original
Mobile Webroot Security
I recently downloaded this app for my Andriod phone and it has been working perfectly, until tonight when i suddenly noticed that the icon had disappeared from the bar at the top of my screen. i then had to log in again to access the programme. This has not happened before.
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Is the mobile app currently running and behaving normally?
Also, I would like to know what version of the software you are currently running. To do this:
1) Open the Webroot mobile app
2) Press your Android device "Menu" button
3) Select "Info"
Please give both the name of the app installed as well as the version number. (please no email or keycode!)
Webroot Secure Anwhere Mobile
Definition Set 221
Thanks for that info!
This may have been an isolated occurrence as this appears to have resolved itself. If you see this occur again or something you feel is related, let us know and we will continue to investigate.
When you say 'did not start' do you mean the icon in the notifications bar did not appear or did you check running processes in 'Manage Apps' in the phone settings?
If the process is running but no icon is apparent, can you check the icons 'persistent status' by opening the Webroot Security app and pressing the menu button on the phone, then selecting General Settings.
Let us know how you get on