Every time I try to scan it cuts out about 3/4 if the way through. I have already tried a reinstall.
Userlevel 7
+62
Hello monkdav, Welcome to the Webroot Community,
Please follow these instructions below to clear your cache on your Mobile device. But before clearing your cache, uninstall Webroot/clear cache/Restart your device and then reinstall Webroot.
Here is how Android users can clear there Bowser Cache using GOOGLE.
1.OPEN BROWSER2.HIT MENU KEY3.MORE OPTIONS BUTTON4.CLICK SETTINGS/ PRIVACY & SECURITY/CLEAR CACHE. Some of this is necessary to do a uninstall and reinstall of Webroot. Also for added measures I would like to add: HOW TO CLEAR TEMPORARY INTERNET FILES ON ANDROID DEVICES STEPS: 1.OPEN SETTINGS2.LOOK FOR DEVICE/APPLICATION MANAGER/ (PRESS APPS/OPTION)3.LOOK FOR BROWSER APP. & SELECT IT4.PRESS CLEAR CACHE THIS ONLY WORKS FOR CERTAIN MOBILE PHONES.. How to Clear Cache in Webroot SecureWeb Browser: How to Clear Cache in Webroot Secure Browser: 1.Open WSB in the right hand corner of Browser click to open2.Click on Settings/Scroll down to Cache3.Clear Cache (Clear browser and cookies)
Look here to reinstall Webroot on a Mobile device. Have your keycode available if you have the paid version.
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Then do a rescan of Webroot to see if you have the same issue. If this all fails in resolving this then submit a
Support Ticket free of charge with an active Webroot subscription.
Please let us know if you get this resolved or not.
Kind Regards,
Please follow these instructions below to clear your cache on your Mobile device. But before clearing your cache, uninstall Webroot/clear cache/Restart your device and then reinstall Webroot.
Here is how Android users can clear there Bowser Cache using GOOGLE.
1.OPEN BROWSER2.HIT MENU KEY3.MORE OPTIONS BUTTON4.CLICK SETTINGS/ PRIVACY & SECURITY/CLEAR CACHE. Some of this is necessary to do a uninstall and reinstall of Webroot. Also for added measures I would like to add: HOW TO CLEAR TEMPORARY INTERNET FILES ON ANDROID DEVICES STEPS: 1.OPEN SETTINGS2.LOOK FOR DEVICE/APPLICATION MANAGER/ (PRESS APPS/OPTION)3.LOOK FOR BROWSER APP. & SELECT IT4.PRESS CLEAR CACHE THIS ONLY WORKS FOR CERTAIN MOBILE PHONES.. How to Clear Cache in Webroot SecureWeb Browser: How to Clear Cache in Webroot Secure Browser: 1.Open WSB in the right hand corner of Browser click to open2.Click on Settings/Scroll down to Cache3.Clear Cache (Clear browser and cookies)
Look here to reinstall Webroot on a Mobile device. Have your keycode available if you have the paid version.
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Then do a rescan of Webroot to see if you have the same issue. If this all fails in resolving this then submit a
Support Ticket free of charge with an active Webroot subscription.
Please let us know if you get this resolved or not.
Kind Regards,
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