https://play.google.com/store/apps/details?id=com.webroot.security.completebut after several uninstalls and re-installs, the webroot mobile app still refuses to accept my email/password combo. Both the webroot on my PC and the webroot secureweb app on the cellphone are OK with the email/password combo.Each time I say "add a device" on my PC, it shows me the page that tells me to download the app. I have repeated this many times over the past 4 hours to no avail - and yes I uninstall first each time. Any suggestions please? What other way can I download the paid app that would recognize the keycode and the email/password combo? Thanks in advance!
Best answer by JimMView original
In the Console, click on your email address at the upper right. On the drop down, click Manage Users.
Look over the access permissions for the email logon you are using on the mobile version, and make sure that Mobile Security is set fo Access. If it is set to No Access, that is the problem. Click the person avatar at the far right of the list and when the edit user page loads click the Access & Permissions tab. In here you can set the mobile, and other permissions for that logon.
If this does not help, hopefully someone else will have additional ideas, or you can Submit a Trouble Ticket
Good luck, and let us know if this works!