When I go to the online mobile security panel it shows :
- 0 Devices Protected
- 0 Devices Needing Attention
- 0 Devices Infected
I have started a scan and restarted my phone. I have uninstalled secure anywhere and reinstalled secure anywhere and the same with secure web from the play store on my phone. On my phone it shows that I am protected, I have secure anywhere, secure web and that lost device protection is on but on the online control panel I show no current device, only add device. When I go to add device it shows security complete (old) is installed. When I click on installed it says this item isn't available. When I go to the other webroot mobile security and antivirus app, it shows installed and in faded type it shows Vortex Matrix, your device already has this item installed. I have a Vortex Matrix phone running android version 5.1, if that makes a difference?
Best answer by Ssherjj
Sorry to hear that this has not been resolved. We apoligize for any and all inconvieneces. Would you please go ahead and Submit a Support Ticket
or Contact Webroot
Technical support directly. The Support Team are the only ones that can fix the Online Account Console for you. Sorry about that...