Only the first 12 digits of my product key is loading on my Kindle Fire keeping me from activating

  • 27 October 2015
  • 1 reply
  • 22 views

I was able to activate my security key on my smartphone.  I follow the same steps for my Kindle Fire and when I start typing the Key Code it wont let me enter anything beyond the first 12 digits.  This then keeps me from upgrading to the version I purchased.

1 reply

Hello ?
 
Welcome to the Webroot Community.
 
Sorry to hear that you're having issues with your mobile WSA.
 
 
Please see this post:
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Will-Webroot-work-on-a-Kindle-Fire-HD/ta-p/24354t.
 
 
 If you could please try uninstalling/ re-installing the Webroot app and re-entering your keycode. When installing app be sure that you have correct version (free, Complete, or Premium.)
 
Please let us know how this works for you. If you're still having trouble please don't hesitate to ask for help.
We will be happy to help you.
 
Thanks,
 
BD

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