Solved

Paid for Premium. Tells me to Upgrade to Premium still.


This was the first purchase I made on my phone...but whatever I do, it tells me that I meed to upgrade to premium. I already have premium.
To make it worse I can't find a way to simply call the company, instead It's a Community Forum??
I would think that this is all a scam if it wasnt for having Webroot on my laptop for three years...
 
What am I supposed to do? I paid for premium but nothing happened, there was no change, and it insists that I need to pay for Premium...
Please help.
 
(The purchase did go through and its listed in my Google play. Running Android.)
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Best answer by TripleHelix 29 August 2018, 15:22

If the Ticket system isn't working for you then please call the Toll Free number: 1-866-350-6089
 
Ticket: Webroot Customer Service 

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3 replies

Userlevel 4
Badge +9
Hi @MoRvox,
 
Please open a ticket with our support team (https://detail.webrootanywhere.com/servicewelcome.asp) so they can assist you further.
 
Regards,
Joseph R.
It isn't letting me open a ticket.
It loops me back to a claim that they have already contacted me.
If I would like to continue enter my password.
 
And them it sends me right back there.
 
I would like my Premium Membership redeemed.....
 
I am not paying you guys for the free version.
 
Userlevel 7
Badge +55
If the Ticket system isn't working for you then please call the Toll Free number: 1-866-350-6089
 
Ticket: Webroot Customer Service 

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