Solved

Paid for Premium. Tells me to Upgrade to Premium still.

5 years ago
26 June 2018
3 replies
50 views

MoRvox
Fresh Face
1 reply

This was the first purchase I made on my phone...but whatever I do, it tells me that I meed to upgrade to premium. I already have premium.
To make it worse I can't find a way to simply call the company, instead It's a Community Forum??
I would think that this is all a scam if it wasnt for having Webroot on my laptop for three years...

What am I supposed to do? I paid for premium but nothing happened, there was no change, and it insists that I need to pay for Premium...
Please help.

(The purchase did go through and its listed in my Google play. Running Android.)

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Best answer by TripleHelix 29 August 2018, 15:22

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3 replies

Userlevel 4

JosephRi
Retired Webrooter
45 replies
5 years ago
28 June 2018

Hi @,

Please open a ticket with our support team (https://detail.webrootanywhere.com/servicewelcome.asp) so they can assist you further.

Regards,
Joseph R.

MoRvox
Author
Fresh Face
1 reply
5 years ago
29 August 2018

It isn't letting me open a ticket.
It loops me back to a claim that they have already contacted me.
If I would like to continue enter my password.

And them it sends me right back there.

I would like my Premium Membership redeemed.....

I am not paying you guys for the free version.