I have two PC's protected and working fine. My wife and I have exactly the same Android phones. My phone works fine but I am unable to log into Webroot through her phone and the the "the email or password you entered is incorrect". The online interface shows her phone "needing attention" and that the "USB debugging is enabled" where in fact it is not. I am unable to make the program run at all on her phone. Her phone did work just fine when new and she broke that phone and got an exact replacement and ATT moved her SIM card to the new phone. This is approximately when we started having issues with her Webroot software not working.
What can I do to fix this?
Best answer by JimMView original