Best answer by MikeRView original
Webroot lock my phone and siad I needed their password for my account. My sims card wasn't working, so I turned my phone off and then back on. Then Webroot said that my phone was locked at the request of the owner, but I didn't tell it to lock. I don't know my webroot password for the phone or the email for the account, because my dad put it on my phone. How can I unlock my phone? Please Help!!
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Locked Device on SIM Card Removal
Lost Device Protection does its job well and will require the password that was created. If your dad does not remember the password that was created, you can perform a Password Reset and you can try to unlock the device with the new password. However, if the device is not connected to a data plan or wifi network, the old password is stored locally and will need to be used. I am very sorry for the inconvenience.
I looked up your account using the email address you signed up with here on the Community and you have a MyWebroot Account. If you do not have the password somewhere to reference you can use the Reset Password function.