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Phone locked after SIM card change, can't unlock

  • 31 May 2012
  • 3 replies
  • 599 views

Hello,
 
I changed the SIM card in my phone, and now it's locked and I can't unlock it even when I changed my password and typed in a new one. I'm on vacation overseas and really need for my phone to work. Is there any way someone could help me if I provide my account info? Thanks!
 
Laura
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Best answer by MikeR 31 May 2012, 16:02

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Userlevel 7
Hey laurak,
 
Please refer to this great Knowledge Base Article that should help you with your SIM card issues.
 
https:///t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta-p/5189
 
It explains thoroughly the steps to unlock your phone and how you may need to use your old password due to it saving locally on the device.
Thank you Mike! You saved my trip! :D
Thanks for sharing this befor gesd this i don't know about this. But now i know well. tHanks again.
 
**edit to remove unrelated third party app link**
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