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Phone locked after SIM card change, can't unlock

  • 31 May 2012
  • 3 replies
  • 685 views

Hello,
 
I changed the SIM card in my phone, and now it's locked and I can't unlock it even when I changed my password and typed in a new one. I'm on vacation overseas and really need for my phone to work. Is there any way someone could help me if I provide my account info? Thanks!
 
Laura
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Best answer by MikeR 31 May 2012, 16:02

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3 replies

Thanks for sharing this befor gesd this i don't know about this. But now i know well. tHanks again.
 
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Thank you Mike! You saved my trip! :D
Userlevel 7
Hey laurak,
 
Please refer to this great Knowledge Base Article that should help you with your SIM card issues.
 
https:///t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta-p/5189
 
It explains thoroughly the steps to unlock your phone and how you may need to use your old password due to it saving locally on the device.

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