raw error: malformed licence check

  • 8 July 2012
  • 1 reply

i have installed webroot mobile security and antivirus on my android device but i cannot get started.

it asks me to create a webroot account but when i try to sign in it displays an error message"your device currently doesn't have internet connection. raw error: malformed licence check responce received".

this doesn't mean anything at all because i have internet connection perfectly well.

in order to sign in i had to visit webroot's url.

but still when i tried to log in, the same problem occured.

please let me know why is it happening?


**edit for useful subject


Best answer by MikeR 9 July 2012, 18:48

View original

1 reply

Userlevel 7
Hey katkit,


In order for your My Webroot Account sign-up to complete successfully, you will need to log-in and create your Personal Security Code, Security Question, and Security Answer from a computer.


After you have succesfully completed signing up and creating these credentials, please access a 3G/4G or Wifi connection on your mobile device and try to access the app again.