Best answer by Ssherjj
Welcome to the Webroot Community,
Would you please uninstall Webroot from your Mobile device and reinstall it again from the
Google Play Store? Clear your cache first in your Mobile Settings/Webroot/Cache/Data. Restart your device and then reinstall Webroot. After Webroot scans your device you can check your Online Account Console. Sometimes it takes time to register in the Webroot Cloud.
Here is the Mobile User Guide:
Note: Make sure you have your Webroot keycode written down or saved for the reinstall.
If you still have issues then you can always Submit a Support Ticket free of charge with your Webroot Subscription.
Please let us know how things turn out or if you have anymore questions.