Hello vailsux and Welcome to the Webroot Community Forums.
You can Submit a Support Ticket to get help with this issue or you can wait till tomorrow and https:///t5/user/viewprofilepage/user-id/1016should be online about 1:00pm EST.
Can you please Send me a Private Message with your most recent keycode or the email address that is associated to your account so that I can take a look on the back-end?