I tried downloading the free version of the app, where it logs you in with just your email and password (no product key). When I went to register and put in my product key, it noticed my product key was from the complete version, and prompted me to download the other app, which I did...then I had the same login issue.
Looking at other similar threads, most seem to be an issue with downloading the right app version, but I'm fairly certain I have the right app version since I was prompted to download it based on my product key. I also double checked my webroot account online to make sure the mobile security console has access enabled.
Is there anything else I might be doing wrong here?
Best answer by shorTcircuiTView original