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Scans finish but don't update status

  • 18 December 2012
  • 1 reply
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I'm running on Toshiba Thrive updated with Android 4.0x
 
Scans, both scheduled and manual, run normally and report "finished", but the program fails to updated the status.  Even immediately after a "finished" scan, I still get the warning that the last scan was more than a week ago.
 
I'm also getting periodic ""Webroot Stopped" messages, probably due to a program timeout when trying to update the status.
 
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Best answer by MikeR 18 December 2012, 18:33

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Userlevel 7
It sounds like this involves the installation of the app. Can you please check which version of the app you are running and reply with this information (open SecureAnywhere>tap the Android menu button>tap About)?
 
Edit: I have reached out to bigleytl with a private message to see if the problem has been resolved.
 

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