I have installed the Free Webroot SecureAnywhere app on my Galaxy S6. All appears okay except when I go into 'Security' and then 'Secure Web Browsing' it states that there are "no problems detected" but it also says underneath that "This feature is unavailable at this time. Your device is not currently compatiblw with Webroot Secure Browsing".
Is this because of my phone (S6) or my OS (Marshmallow) or is this just not a feature currently available?
Best answer by SsherjjView original
Secure web browsing is available in the Premier version of the mobile app but there is also a separate free Webroot SecureWeb browser app that you can download from Google for browsing the web securely if you so wish.
Thanks for the reply - so can I buy Premier and then have secure web browsing with Chrome on my android device or do I have to use the Webroot browser?
My issue wasn't with the browser. It was with the Secure Web Browsing feature which says my device is not compatible. This message is present whether or not I have the browser installed.
We seem to be going round in circles here and are in danger of confusing the OP, if we haven't already.
What Neil is seeing is standard, certainly in the free version of mobile for Android. If you go to Security and then Secure Web Browsing, you will see under "Block known threats" what he originally stated, namely "This feature is unavailable at this time. Your device is not currently compatible with Webroot Secure Browsing".
He then asked if this was because of his device and OS. I am running the free version on a Nexus 9 with Marshmallow and can confirm that this is what I see as well.
He is not having issues with the SecureWeb Browser - what he is seeing is what you get with the free version or at least that is what I assume everyone gets.
It is somewhat confusing and it is a very sensible question to ask. On further reflection, I am not sure exactly what "Your device is not currently compatible with Webroot Secure Browsing" actually means. If you can clarify any further, it would be helpful.
I contacted Support and their reply was:
Thank you for contacting Webroot Support,
At this moment the option for secure web browsing on Android 6 is not available. We are looking into this and hopefully will have this issue resolved very soon. I would like to thank you for your patience with this matter.
Thank you both for your help but it seems this feature is not available as of yet.
noticed it said that on my phone
I have marshmallow and Moto G4 plus
I've had webroot for years what's up?
Sorry to hear you are having issues. Please follow below:
The issue you are seeing can be resolved by doing this:
I hope that helps!
As I said if I push deactivate and Google Play I just get a message to deactivate
I don't see Sherry online at the moment but you need to deactivate the Device Administrator setting manually and then uninstall from Settings.
To do this:
1. Go to your device's "Settings,"
2. Tap "Security" or "Location & Security" (varies device-to-device)
3. Tap "Device Administrators"
4. Uncheck the box
5. Tap "Deactivate"
6. Tap "OK" when it asks if you're sure you want to disable it. Afterwards, you can open Google Play, go to the SecureAnywhere app and tap "Uninstall" as you would with an app not using Device Administrator. Alternatively, you can uninstall by going to Settings > Applications > Manage Applications (varies between Android OS versions) tap the Webroot app, and tap "Uninstall." Please let us know if this resolves your issue. ;) BD
Please have a look here at the KB Article
Also you can look here https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
Edit: Sorry @Ssherjj. I wasn't logged into the Community when I checked "Users Online". You don't show unless logged in. ;)