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SecureWeb Browser


Userlevel 7
Hello Webrooters, 
 
Is anyone having issues with the SecureWeb Browser on your Android? I cannot get into settings when tapping in the 3 dots in right hand corner. Edited: I'm finding the User Guide for SecureWeb is not very helpful. IMO.


 
 
 
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Best answer by TripleHelix 28 September 2018, 23:41

@Ssherjj wrote:

@TripleHelix wrote:
@Ssherjj try rebooting the phone and try again!

I rebooted my device and now I see faint settings..they are dark and hard to see but I've got the settings now. My brightness is up all the way too. I guess you could barely see the menu in my last post. 


 


 
 
 

Well time to contact support! 😛 https://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1053

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15 replies

Userlevel 7
I uninstalled the mobile app months ago, when the permissions changed. Sorry I can't help, Sherry.
Userlevel 7

@BurnDaddy wrote:
I uninstalled the mobile app months ago, when the permissions changed. Sorry I can't help, Sherry.

Not a problem @BurnDaddy! Thanks for replying! 😉
Userlevel 4
Uninstall and re-install unfortunately. Its pretty quick.
Userlevel 7

@pbcompgeek wrote:
Uninstall and re-install unfortunately. Its pretty quick.

I did that already hours ago and it still gives me that same screen when trying to open the menu/settings. 
 
Thank you just the same.  😉
Userlevel 4
I will test on some phones and let you know what I find out. 
Userlevel 7

@pbcompgeek wrote:
I will test on some phones and let you know what I find out. 

Thank you! I have uninstalled it for now until there is a solution... 🙂
Userlevel 7
Badge +54
Hi @Ssherjj no issues here on my Moto Z Android 8.0.0
 


 


Userlevel 7
Hi @TripleHelix 
 
It's still not working and I have a Samsung Galaxy Note 8. I'll have to dig around some and see if its something to do with my phone.


 
 
 
Userlevel 4
Tested on Samsung Note 9-8.1.0 and Samsung note 5-7.0.0 and both are working I can back as far Note 2 but will have to try that later. Which OS version are you on so I can try it on that version? Oh. Just read the Note 8. But still need to know OS version. I will try it on a note 8 just need a little bit. 
Userlevel 7
Badge +54
@Ssherjj try rebooting the phone and try again!
Userlevel 7

@TripleHelix wrote:
@Ssherjj try rebooting the phone and try again!

I rebooted my device and now I see faint settings..they are dark and hard to see but I've got the settings now. My brightness is up all the way too. I guess you could barely see the menu in my last post. 


 


 
 
 
Userlevel 7
Badge +54

@Ssherjj wrote:

@TripleHelix wrote:
@Ssherjj try rebooting the phone and try again!

I rebooted my device and now I see faint settings..they are dark and hard to see but I've got the settings now. My brightness is up all the way too. I guess you could barely see the menu in my last post. 


 


 
 
 

Well time to contact support! 😛 https://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1053
Userlevel 7

@TripleHelix wrote:

@Ssherjj wrote:

@TripleHelix wrote:
@Ssherjj try rebooting the phone and try again!

I rebooted my device and now I see faint settings..they are dark and hard to see but I've got the settings now. My brightness is up all the way too. I guess you could barely see the menu in my last post. 


 


 
 
 

Well time to contact support! 😛 https://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1053

Yes I guess I'll have to do that and Submit a Support Ticket because SecureWeb still has bugs!
Userlevel 4
I'm still upset that I didn't think to suggest restart phone as the first thing. Lost a lot of opportunities in life because of this exact situation. 😞
I just posted the same thing before I saw your post. I thought I was going to lose it. However, I solved my own problem which seems to be yours. You can't just quick tap it. Put your finger on it and hold it for just a quick second then everything shows up clearly. 

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