To Customer Support To Customer Support
Solved

SecurityAnywhere Mobile is overloading my Samsung S9 battery and CPU

  • 4 June 2018
  • 1 reply
  • 139 views
O
Hello,
The android maintenance warning that some app is consuming too much of my S9 battery and CPU. When I opened up the maintenance warning, it show only one item and that is the SecurityAnywhere is draining my battery is a fast rate. The phone feel very warm and overheat. I have to let the phone maintenance to stop the SecurityAnywhere. However, after a day or 2, this happened again. Do anyone has any idea why this is happening and any tips to resolve this problem. I'm afraid if I let this go on, I lost the security protection and also my S9 battery might eventully burns out. Thanks
 
icon

Best answer by TripleHelix 4 June 2018, 17:41

View original

1 reply

TripleHelix
Rank
Userlevel 7
Badge +63
Hello and Welcome to the Webroot Community!
 
Can you check to make sure you have the current release of WSA Mobile installed?
 
Here is the latest: https://play.google.com/store/apps/details?id=com.webroot.security
 
Current Version5.0.1.14849 If you have the latest installed try uninstalling and reinstalling and if you issue continues then please Submit a Support Ticket and ask them to look into your issue. Thanks,
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.