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Subscription expired


Userlevel 4
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My WSA Complete sub has been renewed the subscription number has been entered into my console but the phone still indicates that the subscription has expired. The console also shows the same. The renewal was done through Webroot.
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Best answer by BurnDaddy 20 October 2015, 16:23

Hello ?
 
Sorry to hear you're having trouble.
 
 
Did you get a new keycode when you renewed?
 
If you would please uninstall/reinstall the Webroot Mobile app on your phone, you can find instructions here (Please be sure to install the "Complete" version), and re-enter your new keycode (same as one in console) at that time. Please run a scan on phone after you do.
 
Your phone should appear in your online console shortly thereafter. 
 
 
 
 Please let us know if this solves your problem.:)
 
 
Thanks, 
 
BD
 
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5 replies

Hello ?
 
Sorry to hear you're having trouble.
 
 
Did you get a new keycode when you renewed?
 
If you would please uninstall/reinstall the Webroot Mobile app on your phone, you can find instructions here (Please be sure to install the "Complete" version), and re-enter your new keycode (same as one in console) at that time. Please run a scan on phone after you do.
 
Your phone should appear in your online console shortly thereafter. 
 
 
 
 Please let us know if this solves your problem.:)
 
 
Thanks, 
 
BD
 
Userlevel 4
Badge +14
Thanks BurnDadyy. Did as you suggested, problem solved.:D
@ wrote:
Thanks BurnDadyy. Did as you suggested, problem solved.:D
Great news @, glad to hear it.
 
 
Thanks so much for getting back to us and letting us know. It really helps others who may be having the same problem as you who happen to read this thread. :)
 
You're questions, comments, opinions, and ideas are welcome here anytime.
 
Take care,
 
BD
Renew subscription please
Userlevel 7
@, please reach out to our Sales Team at your convenience and they will be happy to help you renew your subscription!
 
Sales Number: 1-866-612-4268 M-F 7am?8pm MT

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