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"The email or password you entered is incorrect"

  • 1 July 2012
  • 3 replies
  • 102 views
B
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Hello,
 
I have scoured the message boards for a solution to the log in fail I am getting. the message I recieve says  "The email or password you entered is incorrect." Now I have read all the boards and the basic troubleshooting that you guys have posted and I am still getting the message. The phone does autofill the email address but I correct it. I believe the problem has something to do with I just bought another year and added an additional security key to my webroot page. 
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Best answer by JimM 6 July 2012, 01:03

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JimM
Userlevel 7
Hi Bunk,

Could you please private message me the email address and keycode you are attempting to use when this issue occurs?  When I am back in the office tomorrow I'll have a look at this issue for you and see what we can do.
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
JimM
Userlevel 7
Hi Bunk,

I received your initial private message, but I 'm still waiting on the requested follow-up reply. Please get back to me when you can, and we'll be happy to keep assisting you.

Thanks :)
 
**edited to provide solution**
This ended up being a pretty easy fix.  It was resolved by creating a new user in the online console.  To do this, click on your email address in the online console and then click on Manage Users to see the option to create a new user.
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
Ssherjj
Rank
Userlevel 7
Badge +62
Welcome to the Community Forum sandeshleader 
 
 Hello and I apologize for taking so long to reply. Somehow I missed this question yesterday!:S
 
Can you tell me which version of Webroot that you are having issues with? Because sometimes you might not get the right downloan form the
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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