Ive just installed the webroot on my Sony Xperia S wich have Android 4.0 .The antivirus ran fine, and from mobile.webroot.com I can see the phone registered and providing information. I just have a problem , I wanted to make a test to lock my mobile from the website or just use the google map locator device but when I enter to the webpage it says that the lost device protection is not turned on.
I restart my phone and turned off and on again the lost device proteccion and its says everything its ok on my mobile. The problem is that the webpage mark as if were turned off.
I also logged out on my website account and loggged in again to see if something happens but it remains in the same status
Is this a shincronizing problem? Can you help me pls?
Best answer by MikeR