Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app".
Please assist.
Thanks
Best answer by RetiredTripleHelix
View originalthreat found: com.android.mms
Hello,
Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app".
Please assist.
Thanks
Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app".
Please assist.
Thanks
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i started having the same problem tonight.
Same here, on mine and my wife's phone.
I haven't had the phone out of my posession or have downloaded any apps, so this must be a false hit.
I think Webroot should look into this ASAP.
I haven't had the phone out of my posession or have downloaded any apps, so this must be a false hit.
I think Webroot should look into this ASAP.
I'm getting the same message. Can't remove the threat due to it being the messaging app?
I have also just started having the same issue. I don't think my phone will even let me uninstall messaging.
+1 for me too.
Popped up on both mine & husband's phones tonight. What's the deal?
One way to get a bunch of new members signed up 😕
Having the same issue but only on one of my android phones. Can't remove threat as messaging application can't be uninstalled. By the time I tried to call technical support they were closed. Let me know if anyone finds a resolution to this threat. i found this about 30 mins ago and this is the first I am seeing others so good to know I am not the only one in this boat.
What version is the messaging app on each of your phones - mine is 4.1.2-I8190TDCAMA3
same issue on two of my phones
Says android sms spyware but I cant remove
V4.42
Mine just started on GS3 build 4.4.2, no idea what is causing. Tried to clear memory and restart, shut phone off and removed battery but comes back right after power on.
Android.smsspy
is this real or false positive?
is this real or false positive?
It is Webroot that is detecting it, and suddenly all these people at once? Maybe a false positive?
Not sure yet we have another discussion going on here , https://community.webroot.com/t5/Webroot-Mobile-for-Android/threat-found-com-android-mms/td-p/137285/highlight/false
Did Webroot start using a new set of detection signatures? You tell us, you seem to have all the proper icons attached to your post.
Got a BS automated message from my trouble ticket.
Go to :
https://community.webroot.com/t5/Webroot-Mobile-for-Android/threat-found-com-android-mms/m-p/137329/highlight/false#M2950
You're not the only one.
https://community.webroot.com/t5/Webroot-Mobile-for-Android/threat-found-com-android-mms/m-p/137329/highlight/false#M2950
You're not the only one.
I can not get rid of this virus HELP
Yea I was reading about the 500k androids hit in China on 8/2/14
Just as we surmised
Userlevel 1
I have also received this threat warning on my two phones at the same time. Restarted the phone but it didn't help.
Userlevel 7
+56
From Support:
Hello,
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
Hello,
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
I contacted customer support via this website and received an automated message saying it is a false positive that will be fixed in 24-48 hours. If you look at the messaging app info on your phone it clearly shows that it does track you and what messages you write, so even when this is "bug" is fixed, you're still monitored. It's just that now a lot more people are aware of it!:8
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