Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app".
Please assist.
Thanks
Best answer by RetiredTripleHelix
View originalthreat found: com.android.mms
Hello,
Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app".
Please assist.
Thanks
Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app".
Please assist.
Thanks
Page 3 / 4
Same problem here
I immediately reactivated my VZ Protect and ran a scan on my Verizon Note 3 which became "infected" about an hour ago. it detected no threats....
Same here, both our phones had this threat and unable to remove it. What do I do?
GZOne Commando w Android keeps getting a spyware threat for Android Messaging app which I can't uninstall or keep Webroot for flagging. I also cannot use my messaging app because the shield pops up.
Getting the same threat. At least I'm not the only one
Userlevel 6
Welcome to the community.@ wrote:
GZOne Commando w Android keeps getting a spyware threat for Android Messaging app which I can't uninstall or keep Webroot for flagging. I also cannot use my messaging app because the shield pops up.
I suggest you contact information to Tech Support by submitting a support ticket. They will be able to help you out.
Please do let us know what they say and come back often and share your experiences!
Beth
My webroot secure anywhere on my mobile is saying my messages are threats, I just need to know what to do.
Userlevel 6
Welcome to the community!@ wrote:
My webroot secure anywhere on my mobile is saying my messages are threats, I just need to know what to do.
Please have a look at this thread
https://community.webroot.com/t5/Webroot-Mobile-for-Android/threat-found-com-android-mms/td-p/137285/page/5
If you are experiencing a different issue, please contact Tech Support by submitting a support ticket
Please do let us know what you hear back.
Thank you,
Beth
*HOPEFULLY* there will be no more rolling out a new definition file just as the tech support desk goes dark for the day.
This is something that should never happen to begin with, but to roll out new defintions at the end of the business day, come on.
This is something that should never happen to begin with, but to roll out new defintions at the end of the business day, come on.
As has been noted elsewhere, this is a false positive. Just have Webroot ignore it.
Userlevel 6
Welcome to the community!@ wrote:
Help! My antiviral says there is a critical threat in my messaging. It won't let me remove the messaging app. What do I need to do???
Have a look at the posts from albuchs and TripleHelix on page 4 of this thread. If you are having the same message as the others who posted in this thread, the issue will be fixed in the next 24-48 hours.
If you are experiencing a different issue, please contact Tech Support by submitting a support ticket Please do let us know.
Sorry for the inconvenience
Thank you,
Beth
Support:
Have the same threat alert.
Will not complete scam of mobile device unless I select ignore.
Threat has two names:
under messaging apps: called : com.android.mms
also known as : Android.SmsSpy
Unable to remove or quarantine threat
Not sure if this is in device or SD card
RSS topic feed was also blocked.
Hope this helps.
KDR406
Have the same threat alert.
Will not complete scam of mobile device unless I select ignore.
Threat has two names:
under messaging apps: called : com.android.mms
also known as : Android.SmsSpy
Unable to remove or quarantine threat
Not sure if this is in device or SD card
RSS topic feed was also blocked.
Hope this helps.
KDR406
Userlevel 7
+56
Please see above here: https://community.webroot.com/t5/Webroot-Mobile-for-Android/threat-found-com-android-mms/m-p/137449#M2995@ wrote:
Support:
Have the same threat alert.
Will not complete scam of mobile device unless I select ignore.
Threat has two names:
under messaging apps: called : com.android.mms
also known as : Android.SmsSpy
Unable to remove or quarantine threat
Not sure if this is in device or SD card
RSS topic feed was also blocked.
Hope this helps.
KDR406
Thanks,
Daniel
SAME HERE
CANT UNINSTALL
THINK SUPPORT IS IN PROCESS OF WRITING NEW SCRIPT TO MUTE THE ALERT
READ SOMETHING ABOUT A FALSE /NEGATIVE
RSS FEED NOT WORKING
KDR406
CANT UNINSTALL
THINK SUPPORT IS IN PROCESS OF WRITING NEW SCRIPT TO MUTE THE ALERT
READ SOMETHING ABOUT A FALSE /NEGATIVE
RSS FEED NOT WORKING
KDR406
Userlevel 6
@ wrote:
SAME HERE
CANT UNINSTALL
THINK SUPPORT IS IN PROCESS OF WRITING NEW SCRIPT TO MUTE THE ALERT
READ SOMETHING ABOUT A FALSE /NEGATIVE
RSS FEED NOT WORKING
KDR406
Welcome to the community!
Please take a look at this thread https://community.webroot.com/t5/Webroot-Mobile-for-Android/threat-found-com-android-mms/m-p/137461#M2999
albuchs and TripleHelix both shared from support that the issue will be fixed in the next 24-48 hours.
Sorry for the inconvenience.
Beth
Userlevel 6
So sorry Daniel!@ wrote:
@BB613 wrote:There is no need to contact support as they already know about the issue and it will be fixed in the next 24 to 48 hours.
Welcome to the community.@ wrote:
GZOne Commando w Android keeps getting a spyware threat for Android Messaging app which I can't uninstall or keep Webroot for flagging. I also cannot use my messaging app because the shield pops up.
I suggest you contact information to Tech Support by submitting a support ticket. They will be able to help you out.
Please do let us know what they say and come back often and share your experiences!
Beth
From Support:
Hello,
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
When I responded, the post was in a different thread and I was not sure if it was in fact the same issue. I have referred all other inquiries to this thread.
Beth
Just came up on my htc one, thought I was the only one Haha
Userlevel 6
Welcome to the community seven_7_vii_th!
Thank you for your feedback.
In regards to this issue, users like you who experienced it have reported the issue. The issue was not known prior to the user reports. Others who experience it as well may look here first to find an answer or they may turn to support for an answer.
Two peple did post the response from support. They responded promptly that the issue will be fixed within 24 - 48 hours.
Webroot employees do frequently visit the community. It is the feedback from users like you who post that helps the Webroot Team to know what the users needs are, what features they would like and to keep Webroot the best security protection out there.
Feel free to post your ideas in the Ideas Exchange and please do come often and share your experiences. Sharing helps all the members as we learn from one another and then can help each other out as well!
Beth
Thank you for your feedback.
In regards to this issue, users like you who experienced it have reported the issue. The issue was not known prior to the user reports. Others who experience it as well may look here first to find an answer or they may turn to support for an answer.
Two peple did post the response from support. They responded promptly that the issue will be fixed within 24 - 48 hours.
Webroot employees do frequently visit the community. It is the feedback from users like you who post that helps the Webroot Team to know what the users needs are, what features they would like and to keep Webroot the best security protection out there.
Feel free to post your ideas in the Ideas Exchange and please do come often and share your experiences. Sharing helps all the members as we learn from one another and then can help each other out as well!
Beth
Support says it is a false positive
Userlevel 6
Welcome to the community!@ wrote:
Just came up on my htc one, thought I was the only one Haha
Beth
Add Kdr406 to group post
Userlevel 7
+62
:DWelcome kdr406, to the Communiuty Forum! Forcing an Update KB Appreciate your help in the matter.@ wrote:
Support posted this was a false/negative scripting alert.
They will release a fix for it with 24-48 hrs
Go to your webroot mobile app and find the FORCE UPDATE of definitions tool. Also set your scan settings from weekly to daily. This was a result of a Google sms unblock setting within Chrome or gmail. Look for the fix before 08/09/14
Thank you,
Userlevel 7
+62
Hello and Welcome to the Community Forum 210gnx, Happy to have you here!:D@ wrote:
Just came up on my htc one, thought I was the only one Haha
Sorry you were having problems with your HTC One, Thats an awesome phone by the way! I used to have the HTC Thunderbolt and that was a sweet phone.
I hope you have looked on our KB Here as well!
Have a great day 210gnx!
Userlevel 7
+62
Thank you Roy for the information as you state here,
A fix has been pushed to QA and a new def will be released shortly. Thanks for your patience! 🙂
A fix has been pushed to QA and a new def will be released shortly. Thanks for your patience! 🙂
If we ignore then it will not scan that app in the future. It that really what we want to do? Wouldn't we want our text apps scanned for spyware etc?
Page 3 / 4
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